Resources

SESSION/TOPIC RESOURCES
General 2-1-1

This is a non-profit organization that specializes in providing free information and referral regarding community, government and social services in BC.

Help line services include 211, the Alcohol and Drug Information and Referral Service (ADIRS), the Problem Gambling Help Line, VictimLink BC, and the Youth Against Violence Line.

 

8-1-1  HealthLink BC

This is a free-of-charge provincial health information and advice phone line available in British Columbia. The 8-1-1 phone line is operated by HealthLink BC, which is part of the Ministry of Health. By calling 8-1-1, you can speak to a health service navigator, who can help you find health information and services; or connect you directly with a registered nurse, a registered dietitian, a qualified exercise professional, or a pharmacist. Any one of these healthcare professionals will help you get the information you need to manage your health concerns, or those of your family.

 

COSCO – Council of Senior Citizens’ Organization 

COSCO is an umbrella organization of many groups advocating for health, housing, transportation, and income security issues for seniors in BC..
http://coscobc.org

 

The Public Legal Guardian Website has many resources for you:

A partial list of their materials:

–          It’s Your Choice – Personal Planning Tools

–          How You Can Help

–          Protecting Adults From Abuse, Neglect and Self Neglect

–          Consent to Health Care

–          Information for Temporary Substitute Decision Makers Authorized by the PGT

–          When the Public Guardian and Trustee is Committee

–          Services to Adults Assessment and Investigation Services

–          Fact Sheet – Fostering Independence and Decision Making​

Advance Care Planning

 

Advance Care Planning – Making Future Health Care Decisions For information on advance care planning information and resources in British Columbia, including videos (Punjabi and Simplified Chinese subtitles available), brochures, tips on completing your advance care plan, or answers to frequently asked questions, click on the links below.

Advance Care Planning – Making Future Health Care Decisions
Advance Care Planning Frequently Asked Questions (PDF)
My Voice Advance Care Planning Guide Quick Tips (PDF)
Introduction to Advance Care Planning Brochure (PDF 1.50 MB)
Aboriginal Health Advance Care Planning Brochure (PDF 1.55 MB)

–          My Voice: Expressing My Wishes for Future Health Care Treatment (PDF 4.05 MB)

–          Punjabi Version (PDF 1.02 MB)

–          Simplified Chinese Version (PDF 1.10 MB)

If you are interested in hard copies of My Voice: Expressing My Wishes for Future Health Care Treatment, please visit the Crown Publications website to place your order online or order by phone Monday to Friday between 8:30 a.m. and 4:30 p.m. at 250-387-6409 or toll-free at 1-800-663-6105. You may place an order for a single hard copy or multiple copies. Please note that a shipping and handling charge, plus applicable taxes will be applied to your order.

No Cardiopulmonary Resuscitation Form (No CPR Form) : In B.C., the No Cardiopulmonary Resuscitation Form provides you and your physician with a legal option to order that no CPR be provided by health care providers and first responders. Click on the link below for more information.

Expected/Planned Home Deaths: In British Columbia, individuals have the right to choose to die at home. For information about how to have an expected/planned death at home, click on the link below.

https://www2.gov.bc.ca/gov/content/health/accessing-health-care/home-community-care/care-options-and-cost/end-of-life-care/expected-planned-home-deaths

The Ministry of Health encourages all capable adults in B.C. to do advance care planning and take the further step of documenting their wishes and instructions for future health care using the tools available in the advance care planning guide. Click on the links below for more information.

Medical Orders for Scope of Treatment (MOST)

Medical Orders for Scope of Treatment (MOST) are medical orders. They are a way for your doctor to communicate your treatment wishes and decisions with other doctors and health-care providers who that may be involved in your care. Through advance care planning discussions, you and your doctor will explore your values and the range of treatments available.

For medical orders for scope of treatment (MOST) information and resources from your health authority, click on the links below.

·  Fraser Health: Medical Orders for Scope of Treatment (MOST)

·  Interior Health: Medical Orders for Scope Treatment (MOST)

·  Island Health: Medical Orders for Scope of Treatment (MOST)

·  Northern Health: Advance Care Planning

·  Vancouver Coastal Health: Learning More About Cardiopulmonary Resuscitation (CPR)

Advance Directive Advance-care-planning https://www2.gov.bc.ca/gov/content/family- social- supports/seniors/health-safety/advance-care-planning

Advance-care-planning Canada http://www.advancecareplanning.ca

Alzheimer Society of BC provides information and support to alleviate the personal and social consequences of Alzheimer’s disease and other dementias. www.alzheimerbc.org

BC Government Advance Care Planning https://www2.gov.bc.ca/gov/content/family-social- supports/seniors/health-safety/advance-care-planning

No CPR Form https://www.healthlinkbc.ca/health-feature/no-cpr-form

Doctors of BC https://www.doctorsofbc.ca/news/advance-directives

Health Care Consent laws are changing https://www.doctorsofbc.ca/sites/default/files/advance- directive-primer_booklet_webupdatedfeb72013.pdf

Law Students’ Legal Advice Program Clinics: Law students from the University of British Columbia offer free legal help with some legal matters. 604-822-5791  www.lslap.bc.ca

Lawyer Referral Service offers referrals to lawyers who can provide up to a half-hour consultation for $25. Lower Mainland: 604-687-3221, Toll-free: 1-800-663-1919, lawyerreferral@bccba.org

Medical Order for Scope of Treatment Brochure https://www.fraserhealth.ca/- /media/Project/FraserHealth/FraserHealth/Health-Topics/Advance-care- planning/medical_orders_for_scope_of_treatment_brochure.pdf

Ministry of Attorney General provides information about planning for incapacity. www.ag.gov.bc.ca/incapacity-planning

My Voice: Download in whole or in part at www.gov.bc.ca/advancecare

Nidus Personal Planning Resource Centre and Registry provides detailed information about end of life planning. info@nidus.ca , www.nidus.ca

–          Advance directive handout http://www.nidus.ca/PDFs/Nidus_FactSheet_Advance_Directive.pdf

Public Guardian and Trustee offers advice on Advance Care Planning 604-660- 4444, www.trustee.bc.ca

Advocacy for Caregivers Office of the Ombudsperson: Investigates unfair treatment by provincial government.  1-800-567-3247

Assisted Living Registrar: Protects health and safety for those in assisted living situations. 1-866-714-3378
info@alregistrar.bc.ca

Patient Care Quality Offices: Contact your regional office with a complaint about quality of care. www.patientcarequalityreviewboard.ca

Office of the Seniors’ Advocate: 1-877-952-3181 www.seniorsadvocatebc.ca

Seniors Abuse & Information Line (SAIL) 1-866-437-1940 or 604-437-1940

Seniors First BC (formerly BC Centre for Elder Advocacy and Support) Information and Education.
604-688-1927 (Vancouver) Email: info@seniorsfirstbc.ca Web: www.seniorsfirstbc.ca

Age-Friendly Communities Becoming an Age-friendly Community: Local Government Guide for how-to tips: https://healthyagingcore.ca/sites/default/files/2018-09/becoming_an_agefriendly_community_local_government_guide.pdf

Age-friendly BC for links and resources:  https://www2.gov.bc.ca/gov/content/family-social-supports/seniors/about-seniorsbc/seniors-related-initiatives/age-friendly-bc/links-to-resources

BC Healthy Communities http://bchealthycommunities.ca

 

 

SESSION/TOPIC RESOURCES
Age Well, Live Well with Safe Medication Use A Practical Guide to Stopping Medicines in Older People https://bpac.org.nz/BPJ/2010/April/stopguide. aspx

RxISK http://rxisk.org/  This drug safety website provides resources and access to data on prescription drugs you can’t get anywhere else. It includes questions to ask before you take a medication, a side effects checker, a drug interaction checker, and a self-quiz.

Sleepwell http://sleepwellns.ca/ Sleepwell is a Canadian website that contains information to help people manage insomnia without relying on sleeping pills.

Therapeutics Letter (Reducing Polypharmacy: A Logical Approach) https://www.ti.ubc.ca/2014/09/02/reducing- polypharmacy-a-logical-approach/ This letter discusses the issues around elders who are on a multitude of drugs and suggests that medication regimes should be challenged routinely.

Care for the Caregiver Alzheimer Society of BC www.alzheimerbc.org/We-Can-Help/Dementia-Education.aspx

B.C. Cancer Agency  www.bccancer.bc.ca/HPI/RecommendedLinks/coping/caregivers.html

Caregivers Association of B.C.  http://www.thefamilycaregiver.com/bc/resources/

Dementia Helpline: Lower Mainland 604-681-8651, Province wide 1-800- 936-6033

Family Caregivers Network Society www.fcns-caregiving.org/resources/  (250)384-0408

Family Caregiver Support Line 1- 877-520-3267

Nidus Personal Planning Resource Centre and Registry  www.nidus.ca/

Public Guardian and Trustee www.trustee.bc.ca

Vancouver Coastal Health Authority: Toll Free 1-866-884-0888 Local (604) 736-2033 http://www.health.gov.bc.ca/socsec/

 

Chronic Diseases

 

Arthritis Society www.arthritis.ca/bc

BC Lung Association www.lung.ca

Canadian Cancer Society www.cancer.ca

Canadian Diabetes Association www.diabetes.ca

Fibromyalgia www.mayoclinic.org/diseases-conditions/ fibromyalgia/

Heart and Stroke Foundation www.heartandstroke.ca

Hypertension Canada www.hypertension.ca/public

Osteoporosis Canada www.osteoporosis.ca

Parkinson Society BC www.parkinson.bc.ca

COPD

Chronic Obstructive Pulmonary Disease

BC Lung Association www.lung.ca

–          Telephone:  604.731.LUNG (5864)

–          Toll-Free:  1.800.665.LUNG (5864)

 

COPD Clinic St. Pauls hospital:  Call: 604-806-8818

Pulmonary rehabilitation, assessment, exercise, education, maintenance/follow-up, smoking cessation, lung function tests.

 

Lung Health Information Line: 1-866-717-2673

 

Want to quit smoking?  www.quitnow.ca  or Call 811 in BC – speak to a “Quit Now Care Coach”

 

Dealing with Conflict Insight Approach http://insightapproach.ca/ resources.php

Ringer, Judy: Being Heard: Six Strategies for getting your point across. https:// www.judyringer.com/resources/articles/being- heard-6-strategies-for-getting-your-point- across.php

 

Dealing with Stress Anxiety BC  www.anxietybc.com

BC Partners for Mental Health and Addiction Information www.heretohelp.bc.ca

Canadian Institute of Stress  www.stresscanada.org

Canadian Mental Health Association  www.cmha.bc.ca

Diabetes BC Diabetes  https://www.bcdiabetes.ca

Canadian Diabetes Association www.diabetes.ca 1-800-BANTING 1-800-226-8464 Email: info@diabetes.ca

 

Emergency Preparedness BC Provincial Emergency Program: 1-800-663-3456 http://www2.gov.bc.ca/gov/content/safety/emergency-preparedness-response-recovery

 

Canadian Red Cross: www.redcross.ca

 

Forest Fire Report: 1-800-663-5555 or *5555 on your cell phone

 

Gas Leaks and Odours (Fortis BC): 1-800-663-9911

 

Hazardous Materials and Oil Spills 1-800-633-3456.

If the spill is in international waters, please contact 1-800-OILS-911.

 

Power Outages and Emergencies: 1 800 BCHYDRO (1 800 224 9376) or *HYDRO or (*49376) on your mobile.

 

Falls Prevention BC Balance and Dizziness Disorders Society: 604-878-8383 & 1-866-780-2233 www.balanceanddizziness.org

 

BC Injury Research and Prevention Unit: www.injuryresearch.bc.ca

 

Health and Seniors’ Information Line: 1-800-465-4911

 

Financial Literacy Government of Canada https://www.canada.ca/en/services/finance.html

 

Seniors BC https://www2.gov.bc.ca/gov/content/family-social-supports/seniors /

 

Frauds and Scams BC Centre for Elder Advocacy and Support: 604-437-1940 or 1-866-437-1940

Better Business Bureau of BC: 604-682-2711 www.mainlandbc.bbb.org

Canadian Antifraud Centre: 1-888-495-8501 www.antifraudcentre.ca

Canada Revenue Agency: 1-800-267- 2384 www.cra-arc.ca/charities

Credit Counselling Society of BC: 1- 888-527-8999 www.ccsbc.org/help.shtml

To get your credit report:

Equifax Canada Inc. 1-800-465-7166 www.equifax.ca

TransUnion Canada 1- 800-663-9980 www.transunion.ca

Dial-A-Law: 604-687-4680 or 1-800- 565-5297 www.dialalaw.org

Lawyer Referral Service: 604-687- 3221 or 1-800-663-1919

Legal Services Society:  604-408-2172 or 1-866-577-2525

Phone Busters: 1-888-495-8501 www.phonebusters.com

RCMP Victim Services: Call your local detachment or 1-800-563-0808

ScamBusters: www.scambusters.org

 

Healthy Eating for Seniors Canada’s Food Guide: www.food-guide.canada.ca    This guide is now available in many languages.

https://www.canada.ca/content/dam/hc-sc/documents/services/canada-food-guide/resources/stakeholder-toolkit/canada-food-guide-presentation-eng.pdf

Healthy Eating for Seniors Handbook:1-800-465-4911 for bulk copies. It may also be available at your local heath authority, hospital or seniors’ centre.

You can download a copy here:  https://www2.gov.bc.ca/gov/content/family-social-supports/seniors/health-safety/active-aging/healthy-eating/healthy-eating-for-seniors-handbook

 

Hearing Health in Older Adults Canadian Hard of Hearing Association: www.chha.ca

–          BC Chapter of CHHA: www.chha-bc.org

–          Find a local clinic www.cshhpbc.org

College of Speech and Hearing Health Professionals of BC:
www.cshhpbc.org

Speech-Language & Audiology Canada (SAC): www.sac-oac.ca

 

Western Institute for the Deaf and Hard of Hearing:  604-736-7391 Email: info@widhh.com

www.widhh.com

 

Housing and the Care Continuum Assisted Living Registrar   www.gov.bc.ca/assistedlivingresidences

–          Lower Mainland 604-714-3378

–          Victoria 250-952-1369

–          Toll Free 1-866-714-3378

     Contact your local Health Authority for details with regard to Assisted Living and/or Residential Care

–          Fraser Health: 604-587-4600 or 1-877-935-5669

–          Vancouver Coastal Health: 604-736-2033 or 1-866-884-0888

–          Vancouver Island Health: 250-862-4200

–          Northern Health: 250-565-2649

BC Housing www.bchousing.org

Caring for Yourself While you Care for Others  https://www.comfortkeepers.com/family-caregiver-study?st-t=ivr-google_&vt-k=%2Baging%20%2Bin%20%2Bplace&vt-mt=b&gclid=CjwKCAjw74b7BRA_EiwAF8yHFGUoCLu9braQjPwLQGUNoV1a34DlC04pJieFyeD40P2Y1BW4WV6IFBoC2wUQAvD_BwE&gclsrc=aw.ds

SAFER 604-433-2218 or 1-800-257-7756 www.bchousing.org/safer

Senior Services Society – a directory of province-wide housing options for seniors 604-520-6621 http://www.seniorsservicessociety.ca/

Thinking about Aging in Place https://www.canada.ca/content/dam/esdc-edsc/documents/corporate/seniors/forum/place.pdf

 

Hypertension
Identifying Addiction
Keeping Seniors Safe
Knowing your Bladder
Life without Driving
Medication Awareness
Memory and Aging
Mental Health
Navigating the Emergency Department
Navigating the Health Care System
Osteoarthritis
Osteoporosis
Palliative Care
Parkinson’s Disease
Pedestrian Safety
Pensions and Tax Options
Personal Planning Overview

 

Alzheimer’s Association has a wide selection of information on Personal Planning. For more information and forms visit the: Alzheimer’s Association Website  Phone 1-800-936-6033

Body Donation  https://cps.med.ubc.ca/bodyprogram/

If you want to donate your body to science contact the Body Donation Program in the Faculty of Medicine at the University of British Columbia. It has been in service since 1950. This is the best way to record your decisions to be an organ donor and ensures that health care providers have access to your confidential donor information.

–          Their telephone number is 604-822-2578.

 

Organ Donation

–          Being a living organ donor, or donating your organs after you die, can help save lives and improve quality of life.

–          Register with the BC Transplant Organ Registry

http://www.transplant.bc.ca/our-services/organ-donor-registry/register-your-decision

Phone: 604-877-2240

Toll free: 1-800-663-6189

Email: info@bct.phsa.ca​​

 

The Public Guardian and Trustee (PGT)  provides a range of services to adults who may need help managing their affairs as well as to their families.

 

Clicklaw  https://www.clicklaw.bc.ca/ offers one-stop access to legal information, education and help for British Columbians from trusted organizations.

 

My Voice http://www.health.gov.bc.ca/library/publications/year/2013/MyVoice-AdvanceCarePlanningGuide.pdf Download a copy of this booklet or ask your Health Authority for a print copy.

 

NIDUS Personal Planning Resource Centre and Registry provides information and the opportunity to register your Representation Agreements. nidus.ca Telephone: 604- 408-7414, Toll free: 1-877-267- 5552, Fax: 604-801-5506 Email: info@nidus.ca

BC Centre for Palliative Care provides information and links for Advance Care Planning Resources. https://bc-cpc.ca/cpc/

 

The Public Guardian and Trustee (PGT) provides a range of services to adults who may need help managing their affairs as well as to their families. For more information and forms visit: http://www.trustee.bc.ca/services/servi c es-to-adults/Pages/personal- planning.aspx

The following are some resources available from the Public Legal Guardian Website:

–          It’s Your Choice – Personal

Planning Tools

–          How You Can Help

–          Protecting Adults From Abuse

–          Neglect and Self Neglect

–          Consent to Health Care

Substitute Decision Makers Authorized by the PGT

–          When the Public Guardian and Trustee is Committee

–          Services to Adults Assessment and Investigation Services

–          Fact Sheet – Fostering Independence and Decision Making

Power of Attorney

 

Law Students’ Legal Advice Program:   604-822-5791 Law Students’ Legal Advice Program Clinics,

–          Law students from the University of British Columbia offer free legal help with some legal matters.

 

Legal Services Society Call Centre answers legal questions and directs people to information or services that can help solve their legal problems. They do not give legal advice.

–          Lower Mainland: 604-408-2172, Toll-free: 1-866-577-2525

 

Ministry of the Attorney General

–    Ministry of Attorney General  provides information about planning for incapacity, including an enduring power of attorney form.

NIDUS

–          Nidus Personal Planning Resource Centre and Registry provides detailed information about planning for incapacity, including a enduring power of attorney form. It also provides the opportunity to register your Representation Agreements. Email them at: info@nidus.ca

 

People’s Law School:  has a number of free booklets on their website or call 604-331-5400

https://www.peopleslawschool.ca/publications

–          Preparing your Will

–          Being an Executor

–          Power of Attorney

–          Work It Out pages offer in-depth, step-by-step guidance for dealing with a legal problem from start to finish.

 

Public Guardian and Trustee: The office can investigate the misuse of a power of attorney where the adult has become mentally incapable and can become trustee of people’s finances if no one else is willing.

–          Call: 604-660-4444

 

Self Counsel Press publishes do-it-yourself guides on legal topics for BC, including a Power of Attorney Kit. https://www.self-counsel.com

 

Societies of Notaries Public of BC

Society of Notaries Public of BC  Offers a list of notaries in British Columbia.

Lower Mainland: 604-681-4516, Toll-free: 1-800-663-0343

Representation Agreement

 

Access Pro Bono:  Volunteer lawyers provide free legal advice to qualifying persons who cannot obtain legal aid or afford a lawyer. Lower Mainland: 604-878-7400, Toll-free: 1-877-762-6664

 

Alzheimer Society of BC provides information and support to families, individuals, and caregivers to alleviate the personal and social consequences of Alzheimer’s disease and other dementias.  Alzheimer Society of BC

 

Clicklaw offers one-stop access to legal information, education and help for British Columbians from trusted organizations. www.clicklaw.bc.ca

 

Law Students’ Legal Advice Program Clinics   Law Students’ Legal Advice Program Clinics  Law students from the University of British Columbia offer free legal help with some legal matters. 604-822-5791

 

 

Ministry of Attorney General provides information about planning for incapacity.  Ministry of Attorney General

 

–          Public Guardian and Trustee of BC:  The office can investigate where the adult has become mentally incapable and can become trustee of people’s finances if no one else is willing.

–          Call: 604-660-4444

–          Public Guardian and Trustee of BC

 

NIDUS

–          Nidus Personal Planning Resource Centre and Registry  provides detailed information about planning for incapacity, including enduring power of attorney form.

–          It also provides detailed information about representation agreements and the opportunity to register your Representation Agreements  info@nidus.ca

–          Nidus Values and Beliefs Discussion Guide http://www.nidus.ca/PDFs/Nidus_Tool_Values_Discussion_Guide.pdf

 

Self-Counsel Press  Self Counsel Press  publishes do-it-yourself guides on legal topics for BC.

 

Society of Notaries Public of BC  Society of Notaries Public of BC   offers a list of notaries in British Columbia.

–          Lower Mainland: 604-681-4516, Toll-free: 1-800-663-0343

Safety in the Home
Skin Conditions
Sleep
Social Connectedness
Stroke and TIA
Technology and Aging
Vision Health
Wills and Estate Planning

 

Access Pro Bono: Volunteer lawyers provide free legal advice to qualifying persons who cannot obtain legal aid or afford a lawyer. Lower Mainland: 604-878-7400, Toll-free: 1-877-762-6664  http://accessprobono.ca

 

BC Vital Statistics Agency:

–          604-660-2937; 1-800-876-1633

 

Dial-A-Law: 604-687-4680 or 1-800-565-5297

 

Lawyer Referral Services  Lawyer Referral Service  offers referrals to lawyers who can provide up to a half-hour consultation for $25. Lower Mainland: 604-687-3221, Toll-free: 1-800-663-1919.

People’s Law School has a number of free booklets on their website or call 604-331-https://www.peopleslawschool.ca/publications

–          Preparing your Will

–          Being an Executor

–          Power of Attorney

–          Work It Out pages offer in-depth, step-by-step guidance for dealing with a legal problem from start to finish.

–          A Death in your Family – 16-page booklet from People’s Law School; revised in 2017

–          Death Checklist: What To Do When Someone Dies [ 16 page booklet]

 

Self-Counsel Press:

–          Do-it-yourself Guides (probate guide, probate forms, Wills for BC) – available from libraries, bookstores and legal stationary stores.