Resources

If you would like to learn more about our workshops, this resource listing is a good place to start. Scroll through this alphabetical list of topics and browse through some of the most up-to-date resources for each topic. The resources may be all you need, but if you are interested in more information and conversation about any of these topics, you can book a workshop for a group using the  How to Request a Workshop Formunder the“Workshops”menu. 

Did you find an error or something confusing on this page or a link/phone number that did not work or show you what you expected? Please click here to Contact Us. Thank you for helping us keep this information current and accurate for all.  

SESSION / TOPIC RESOURCES
General Council of Senior Citizens’ Organization (COSCO): An umbrella organization of many groups advocating for health, housing, transportation, and income security issues for seniors in BC 

Helplines:  

  • 2-1-1: A non-profit organization that specializes in providing free information and referral regarding community, government, and social services in BC (phone/text, available 24/7) 
  • 8-1-1: Free provincial health information and advice phone line operated by HealthLink BC, which is part of the Ministry of Health. By calling, you can speak to a health service navigator who can help you find health information and services or connect you directly with a registered nurse, a registered dietitian, a qualified exercise professional, or a pharmacist. Any one of these healthcare professionals will help you get the information you need to manage your health concerns, or those of your family (available 24/7) 
  • For those who are Deaf or hard of hearing: call 7-1-1 (TTY), or for Video Relay Service, visit Video Relay Servicesand have them call the helpline at 604-215-5101 
  • Alcohol and Drug Information and Referral Service (ADIRS): Free, confidential, and multilingual information and referral services to British Columbians in need of support with any kind of substance use issue (alcohol or other drugs). Referral to community substance use treatment services is available for all ages. The information available from ADIRS includes prevention resources, support groups, and addiction-related topics (toll-free: 1 800 663-1441, Lower Mainland phone: 604 660-9382, available 24/7) 
  • Responsible and Problem Gambling Helpline: Free, confidential, and multilingual service that can connect British Columbians with prevention, treatment, and support services (toll-free: 1-888-795-6111, available 24/7) 
  • VictimLink BC: Free, confidential, and multilingual service available across BC and the Yukon. Provides information and referral services to all victims of crime and immediate crisis support to victims of family and sexual violence, including victims of human trafficking exploited for labour or sexual service (toll-free/text: 1-800-563-0808, email: VictimLinkBC@bc211.ca, available 24/7) 

 

Public Guardian and Trustee of BC: Provides many resources (Vancouver phone: 604-660-2421, Victoria phone: 250-387-6121, BC-wide toll-free: 1-800-663-7867) 

Advance Care Planning Advance Care Planning Canada: initiative by the Canadian Hospice Palliative Care Association that focuses on an accessible Pan-Canadian Framework for Advance Care Planning. To explore the initiatives’ resources and information on advance care planning, click the link below:  

  • Advance Care Planning Canada: Resources and Tools  

 

BC Transplant: Organ Donation: Register your decision for organ donation in the BC Organ Donor Registry (phone: 604-877-2240, toll-free: 1-800-663-6189, email: info@bct.phsa.ca​​)  

Caregiver Support: 

End-of-Life Care: 

Expected/Planned HomeDeaths: In BC, individuals have the right to choose to die at home.  

Medical Orders for Scope of Treatment (MOST): Orders that allow your doctor to communicate your treatment wishes and decisions with other doctors and healthcare providers who may be involved in your care. Through advance care planning discussions, you and your doctor can explore your values and the range of treatments available. For information and resources on MOST from your health authority, click on the links below: 

 

My Voice: Expressing My Wishes for Future Health Care Treatment: The BC government’s advance care planning guide 

  • English Version 
  • Punjabi Version 
  • Simplified Chinese Version 
  • Hard copies (English Only) can be ordered via Crown Publications: Place your order online or by phone (Monday to Friday between 8:30 a.m. and 4:30 p.m. at 250-387-6409 or toll-free at 1-800-663-6105). You may place an order for a single hard copy or multiple copies. Please note that a shipping and handling charge, plus applicable taxes will be applied to your order 

 

Nidus Personal Planning Resource Centre and Registry: Provides detailed information about end-of-life planning (email: info@nidus.ca) 

 

No Cardiopulmonary Resuscitation (CPR) Form: Provides you and your physician or nurse practitioner with a legal option to order that no CPR be provided by health care providers and first responders  

 

Public Guardian and Trustee of BC: Offers advice on Advance Care Planning (Vancouver phone: 604-660-2421, Victoria phone: 250-387-6121, BC-wide toll-free: 1-800-663-7867) 

 

The BC Attorney General and Minister Responsible for Housing: Provides additional legal information useful for your advance care planning. To learn more, click on the link below: 

 

The BC Ministry of Health: Encourages all capable adults in to do advance care planning and document their wishes and instructions for future health care using the tools available in the advance care planning guide. For information on advance care planning and in BC, including videos (Punjabi and Simplified Chinese subtitles available), brochures, tips on completing your advance care plan, or answers to frequently asked questions, click on the links below: 

 

University of British Columbia (UBC) Faculty of Medicine Body Donation Program: If you would like to donate your body to Science/Medicine. The Program has been in service since 1950, with many individuals contributing their bodies to anatomical study and medical research (phone: 604-822-2578) 

Your Local Health Authority: For advance care planning information and resources from your local health authority, click on the links below:  

Advance Directive 8-1-1: Free provincial health information and advice phone line operated by HealthLink BC, which is part of the Ministry of Health. By calling, you can speak to a health service navigator who can help you find health information and services or connect you directly with a registered nurse, a registered dietitian, a qualified exercise professional, or a pharmacist. Any one of these healthcare professionals will help you get the information you need to manage your health concerns, or those of your family (available 24/7) 

  • For those who are Deaf or hard of hearing: call 7-1-1 (TTY), or for Video Relay Service, visit  Video Relay Services  and have them call the helpline at 604-215-5101 

 

Access Pro Bono:  Service that helps British Columbians find a suitable lawyer to resolve their legal problem (for family, tenancy, employment, personal injury, wills, estate, or trust law issues). To be connected to an expert lawyer who will provide up to a half-hour of free legal consultation, use the online booking platform or call 604-687-3221 or 1-800-663-1919 (toll-free) 

 

Alzheimer Society of BC: Provides information and support to alleviate the personal and social consequences of Alzheimer’s disease and other dementias (phone: 604-681-6530, toll-free: 1-800-667-3742) 

 

Doctors of BC: News on Advance Directives: Summary of 2011 changes to the Health Care (Consent) and Care Facility (Admission) Act and other acts, as well as other resources (videos, booklets, FAQ)  

 

Dying with Dignity Canada: Includes information about navigating a request for assisted dying as well as various other documents including an Advance Care Planning Kit (phone: 416-486-3998, toll-free: 1-800-495-6156) 

 

Law Students’ Legal Advice Program Clinics: Law students from the University of British Columbia offer free legal help with some legal matters including wills (if the total value of an estate is under $25,000), powers of attorney, representation agreements and advanced directives (phone: 604-822-5791)  

 

Public Guardian and Trustee of BC: Offers advice on Advance Care Planning (Vancouver phone: 604-660-2421, Victoria phone: 250-387-6121, BC-wide toll-free: 1-800-663-7867) 

 

Medical Assistance in Dying (MAiD): As of March 2021, the laws regarding MAiD in Canada have been updated 

 

Medical Orders for Scope of Treatment (MOST): Orders that allow your doctor to communicate your treatment wishes and decisions with other doctors and healthcare providers who may be involved in your care. Through advance care planning discussions, you and your doctor can explore your values and the range of treatments available. For information and resources on MOST from your health authority, click on the links below: 

 

My Voice: Expressing My Wishes for Future Health Care Treatment: The BC government’s advance care planning guide 

  • English Version 
  • Punjabi Version 
  • Simplified Chinese Version 
  • Hard copies (English Only) can be ordered via Crown Publications: Place your order online or by phone (Monday to Friday between 8:30 a.m. and 4:30 p.m. at 250-387-6409 or toll-free at 1-800-663-6105). You may place an order for a single hard copy or multiple copies. Please note that a shipping and handling charge, plus applicable taxes will be applied to your order 

 

Nidus Personal Planning Resource Centre and Registry: Provides detailed information about end-of-life planning (email: info@nidus.ca) 

 

No Cardiopulmonary Resuscitation (CPR) Form: Provides you and your physician or nurse practitioner with a legal option to order that no CPR be provided by health care providers and first responders  

 

The BC Attorney General and Minister Responsible for Housing: Provides additional legal information useful for your advance care planning. To learn more, click on the link below: 

 

Advocacy for Caregivers 2-1-1: A non-profit organization that specializes in providing free information and referral regarding community, government, and social services in BC (phone/text, available 24/7) 

 

Assisted Living Registry: Protects health and safety for those in assisted living situations (phone: 1-866-714-3378, email: info@alregistrar.bc.ca) 

 

BC Ombudsperson: Investigates unfair treatment by the provincial government (phone: 1-800-567-3247) 

 

Office of the Seniors’ Advocate: Monitors and analyzes seniors’ services and issues in BC and makes recommendations to government and service providers to address systemic issues. The Office also provides information and referrals for individuals who are navigating seniors services and tracks their concerns, which helps inform future work (phone: 1-877-952-3181) 

 

Patient Care Quality Offices: Contact your regional office with a complaint about the quality of care  

 

Seniors First BC  (formerly BC Centre for Elder Advocacy and Support): Provide information and education (phone: 604-688-1927 (Vancouver), email: info@seniorsfirstbc.ca 

  • Seniors Abuse & Information Line  (SAIL): A safe place for older adults, and those who care about them to talk to a trained intake worker about abuse or mistreatment, receive information and support about issues that impact the health and well-being of an older adult (phone: 604-437-1940, toll-free: 1-866-437-1940, available weekdays from 8:00 a.m. to 8:00 p.m./weekends from 10:00 a.m. to 5:30 p.m., excluding statutory holidays)  
    • Language interpretation is available on weekdays from 9:00 a.m. to 4:00 p.m. 
    • TTY Teletype for the deaf who have access to TTY equipment – phone: 604-428-3359, toll-free: 1-855-306-1443 

 

Age-Friendly Communities Age-Friendly BC Resources and information on what one can do to make their community age-friendly (i.e., places where people of all ages and abilities feel included and valued in their communities)   

BC Healthy Communities: a non-profit group that operates at the intersection of planning and public health by providing grants, working directly with communities, and providing resources/tools  

Becoming An Age-Friendly Community Guide for local government  

Age Well, Live Well with Safe Medication Use It is important to keep a detailed record of medications for your prescription, over-the-counter, and natural/herbal medications, including vitamins. You should tell your healthcare provider about everything you are taking, and share any side-effects you are experiencing with them. 

2-1-1: A non-profit organization that specializes in providing free information and referral regarding community, government, and social services in BC (phone/text, available 24/7) 

8-1-1: Free provincial health information and advice phone line operated by HealthLink BC, which is part of the Ministry of Health. By calling, you can speak to a health service navigator who can help you find health information and services or connect you directly with a registered nurse, a registered dietitian, a qualified exercise professional, or a pharmacist. Any one of these healthcare professionals will help you get the information you need to manage your health concerns, or those of your family (available 24/7) 

  • For those who are Deaf or hard of hearing: call 7-1-1 (TTY), or for Video Relay Service, visit  Video Relay Services  and have them call the helpline at 604-215-5101 

Canadian Deprescribing Network: Provides important deprescribing resources for the public 

Deprescribing for Older Adults: Practical guide to deprescription as a solution to polypharmacy (regular use of at least five medications) created by Alberta Health Services  

MedStopper (Beta): Web-based tool to help doctors and their patients look at a list of medications to decide if some should be stopped or changed 

Sleepwell: Resource that contains information to help people manage insomnia without relying on sleeping pills. 

Reducing Polypharmacy: A Logical Approach: Discusses issues around elders who are on a multitude of drugs and suggests that medication regimes should be challenged routinely 

RxISK: This drug safety website provides resources and access to data on prescription drugs you cannot get anywhere else. It includes questions to ask before you take a medication, a side effects checker, a drug interaction checker, and a self-quiz 

Care for the Caregiver 2-1-1: A non-profit organization that specializes in providing free information and referral regarding community, government, and social services in BC (phone/text, available 24/7) 

 

8-1-1: Free provincial health information and advice phone line operated by HealthLink BC, which is part of the Ministry of Health. By calling, you can speak to a health service navigator who can help you find health information and services or connect you directly with a registered nurse, a registered dietitian, a qualified exercise professional, or a pharmacist. Any one of these healthcare professionals will help you get the information you need to manage your health concerns, or those of your family (available 24/7) 

  • For those who are Deaf or hard of hearing: call 7-1-1 (TTY), or for Video Relay Service, visit  Video Relay Services  and have them call the helpline at 604-215-5101 

 

Alzheimer Society of BC: I’m Caring for a Person with Dementia: Resources and information for caregivers to support themselves, and seek support:  

 

BC Cancer Agency: Caregivers: Information on educational materials and support programs for caregivers  

 

Family Caregivers of BC: Not-for-profit that supports caregivers in BC by providing access to information, education and supports that enable caregivers to feel more confident and successful in their role(s) 

 

Federal Employment Insurance Caregiving Benefits: Provide financial assistance while you are away from work to care for or support a critically ill or injured person or someone needing end-of-life care. You could receive 55% of your earnings, up to a maximum of $638 a week 

 

Public Guardian and Trustee of BC: Offers advice on Advance Care Planning (Vancouver phone: 604-660-2421, Victoria phone: 250-387-6121, BC-wide toll-free: 1-800-663-7867) 

Chronic Diseases Arthritis Society: National charity that supports and educates the public on arthritis  

 

BC Lung Association: Provincial foundation that aims to prevent lung disease and promote lung health   

 

Canadian Cancer Society: National organization that offers support for people with cancer and their family, friends, and caregivers, as well as access to free programs and services that can help manage life with cancer 

 

Canadian Diabetes Association: National organization that delivers tools and resources for individuals living with diabetes  

 

Fibromyalgia (HealthLinkBC) 

 

Heart and Stroke Foundation: National organization that researches and offers support and resources for individuals who have or have had heart disease and stroke   

 

Hypertension Canada: National non-profit organization dedicated solely to the prevention and control of hypertension and its complications 

 

Osteoporosis Canada: National organization serving people affected by osteoporosis that works to educate, empower, and support individuals and communities on bone health and in the risk reduction and treatment of osteoporosis 

 

Parkinson Society BC: Provincial foundation that advocates for and supports those living with Parkinson’s disease  

Chronic Obstructive Pulmonary Disease (COPD) 

 

BC Lung Association: Foundation that offers education/self-care, exercise support, and peer support for individuals living with COPD (phone: 604-731-5864, toll-free: 1-800-665-5864, email: info@bclung.ca) 

  • Education and self-care: Monthly webinars and self-care video series  
  • Exercise support: Virtual exercise classes, exercise resources, and listing of provincial lung rehabilitation programs  
  • Peer support groups: Online and in-person groups  
  • Quit Now Care: Free program for British Columbians looking to quit or reduce tobacco and e-cigarette use, delivered by the BC Lung Foundation on behalf of the Government of British Columbia (toll-free: 1-877-455-2233, live chat, text tips) 

 

COPD Clinic at St. Paul’s Hospital: Speciality outpatient clinic that runs 2-3 times a month and includes a respirologist, a respiratory therapist, a dietitian, and a physiotherapist. Offers pulmonary rehabilitation, assessment, exercise, education, maintenance/follow-up, smoking cessation, and lung function tests (St. Paul’s Hospital – 8th Floor Providence Building Section 8B, phone: 604-806-8818) 

 

Lung Health Information Line: Free helpline through which certified respiratory educators offer information/guidance on a variety of lung health concerns, smoking cessation counselling, and indoor and outdoor air quality issues (phone: 1-866-717-2673, available Monday to Friday 8:30 a.m. to 4:30 p.m.) 

 

Dealing with Conflict  Insight Approach: Method for conflict resolution, analysis and change that focuses on the interiority of decision-making. It uses targeted curiosity to elicit the data of consciousness that patterns what we do, opening transformative, context-relevant ways forward 

 

Being Heard: 6 Strategies for Getting Your Point Across (Judy Ringer): Resource for assertive and effective communication when dealing with conflict  

Dealing with Stress 2-1-1: A non-profit organization that specializes in providing free information and referral regarding community, government, and social services in BC (phone/text, available 24/7) 

 

8-1-1: Free provincial health information and advice phone line operated by HealthLink BC, which is part of the Ministry of Health. By calling, you can speak to a health service navigator who can help you find health information and services or connect you directly with a registered nurse, a registered dietitian, a qualified exercise professional, or a pharmacist. Any one of these healthcare professionals will help you get the information you need to manage your health concerns, or those of your family (available 24/7) 

  • For those who are Deaf or hard of hearing: call 7-1-1 (TTY), or for Video Relay Service, visit  Video Relay Services  and have them call the helpline at 604-215-5101

 

BC Ministry of Mental Health and Addictions: Managing Stress: Resource hub for stress management  

 

Anxiety BC: Non-profit organization that raises awareness about anxiety and supports access to proven resources and treatment  

 

Here to Help: Resource that provides information, aids in the development of new skills, and connects individuals with key resources in BC (for individuals and those supporting them)  

  • Resource library: Provides access to quality information on a range of mental health, mental illness, and substance use problems  

 

Canadian Mental Health Association: BC Division: A collective of organizations that identify and respond to pressing mental health priorities (BC Lower Mainland phone 604-688-3234, BC-wide toll-free: 1-800-555-8222, for mental health information, referral or support, email: help@cmha.bc.ca) 

Diabetes BC Diabetes: BC’s largest diabetes clinicians, whose team of healthcare professionals and support staff are dedicated to optimizing care & improving outcomes for every British Columbian with diabetes  

 

Diabetes Canada: Organization that aims to improve the quality of life of those living with diabetes by providing them with expert information that improves their care and self-management and advocating on their behalf  (BC Office: phone: 604-732-1331, toll-free: 1-800-226-8464, email: info@diabetes.ca 

 

HealthLink BC: Diabetes: Information about Type 1 and Type 2 diabetes, along with resources  

Emergency Preparedness 9-1-1: For Ambulance, Fire and Police (Emergency Services)  

 

Reporting Emergencies:  

 

BC Provincial Emergency Program: Resource center from the provincial government focused on mitigation, preparation, response, and recovery  

 

Canadian Coalition for Seniors’ Mental Health: Seniors, Emergencies and Disasters: Provides resources and tools that address older people as individuals/citizens, family members, community members, care or service recipients, members of an “at-risk” group and /or in some other capacity  

 

Canadian Red Cross: Large humanitarian organization through which people voluntarily demonstrate their caring for others in need 

  • First Aid App: Access to videos, interactive quizzes, and simple step-by-step advice to help you maintain your life-saving skills and respond when needed 

 

Government of Canada: Get Prepared: Resources to help you understand the risks in your area, create a household emergency plan and build an emergency kit  

 

In Case of Emergency: Contacts on iPhone or Apple Watch 

 

In Case of Emergency: Contacts on Android phones 

 

Maple Ridge, Pitt Meadows Katzie, Seniors Network: Emergency Preparedness Guide: Helps one get started to being emergency-prepared to mitigate damage and discomfort from natural disasters 

 

Staying Healthy in the Heat: Information on how to remain healthy during extreme heat  

 

Sun and Heat Safety: Tips for how to stay safe in the heat

Falls Prevention BC Balance and Dizziness Disorders Society:  Organization that supports and educates those affected by balance and dizziness disorders and develops awareness of the issues surrounding these disorders (BC Lower Mainland phone: 604-878-8383, Canada-wide toll-free: 1-866-780-2233) 

  • Community resources: Hub for general, disability-related, transportation, social service, employment, housing, and medical information resources  
  • Building your Wellness Toolkit: Guide on learning how to better cope with chronic dizziness or imbalance to reduce stress and anxiety, improve overall mental health, and help bring your symptoms under control 

 

BC Injury Research and Prevention Unit: Accurate and up-to-date information on falls and fall prevention  

 

Finding Balance: Provincial effort to educate older adults and their caregivers with the latest fall prevention information 

 

Fraser Health Falls Prevention Clinic: Free clinic targeted to seniors living in the community and involves a personalized assessment session. Preregistration is required. (phone: 604-587-7866, email: fallsprevention@fraserhealth.ca 

 

Vancouver Coastal Health: Fall Prevention 

  • Education resources (all available in English, Chinese, Farsi, and Punjabi) 
  • Home Activity Program: Designed for home and community care clients to improve balance and muscle strength. To assist people with different abilities, the program has three levels of activities. These include activities that may be done while sitting, standing, or moving. All levels promote health and well-being, and prevent falls (all information available in English, Chinese, Farsi, and Punjabi) 
Financial Literacy Government of Canada – Money and Finances: Information hub for managing your money, debt, and investments, planning for retirement, and protecting yourself from consumer fraud 

 

Government of BC: Financial and Legal Matters: Addresses financial and legal challenges of aging, to help one prepare and plan to assist family or caregivers  

 

Credit Counselling Society of BC: Non-profit charity that helps Canadians solve their money problems by providing free credit counselling, low-cost debt solutions, and education to help you manage your money better (toll-free: 1- 888-527-8999) 

 

Credit Report 

Frauds & Scams To Report Fraud and Scams:  

  1. Gather all documents and receipts
  2. Contact your local police agency
  3. Contact the Canadian Anti-Fraud Centre (below) 

       

      2-1-1: A non-profit organization that specializes in providing free information and referral regarding community, government, and social services in BC (phone/text, available 24/7) 

       

      Access Pro Bono: Service that helps British Columbians find a suitable lawyer to resolve their legal problem (for family, tenancy, employment, personal injury, wills, estate, or trust law issues). To be connected to an expert lawyer who will provide up to a half-hour of free legal consultation, use the online booking platform or call 604-687-3221 or 1-800-663-1919 (toll-free) 

       

      Better Business Bureau of BC: Non-profit that helps consumers find and recommend businesses they can trust (phone: 604-682-2711) 

       

      Canadian Antifraud Centre: Collects information on fraud and identity theft and provides information on past and current frauds affecting Canadians  

       

      Canada Revenue Agency: How Can I Donate Wisely and Avoid Fraud?: Warning signs of charity-related fraud and tips about donating wisely 

       

      Credit Counselling Society of BC: Non-profit charity that helps Canadians solve their money problems by providing free credit counselling, low-cost debt solutions, and education to help you manage your money better (toll-free: 1- 888-527-8999) 

       

      Credit Report 

       

      Dial-A-Law: A resource hub for information on the law in BC (BC Lower Mainland phone: 604-687-4680, Canada-wide toll-free: 1-800- 565-5297) 

       

      Legal Services Society: Non-profit organization that provides legal information, advice, and representation services (BC Lower Mainland phone: 604-408-2172, BC-wide toll-free: 1-866-577-2525) 

       

      RCMP Victim Services: Call your local detachment or 1-800-563-0808 (toll-free) 

      Healthy Eating for Seniors 2-1-1: A non-profit organization that specializes in providing free information and referral regarding community, government, and social services in BC (phone/text, available 24/7) 

       

      8-1-1: Free provincial health information and advice phone line operated by HealthLink BC. You can speak to a health service navigator who can help you find health symptom checks and make connections with other resources or connect you directly with a registered health professional. Any one of these professionals can help you get the information you need to manage your health concerns, or those of your family (available 24/7) 

      • For those who are Deaf or hard of hearing: call 7-1-1 (TTY), or for Video Relay Service, visit  Video Relay Services  and have them call the helpline at 604-215-5101 


      Canada’s Food Guide Evidence-based dietary recommendations for Canadians  

       

      Healthy Eating for Seniors Handbook: Provincial resource that includes recipes, menu plans, and information on good nutrition (phone for bulk copies: 1-800-465-4911) 

      Hearing Health in Older Adults 8-1-1: Free provincial health information and advice phone line operated by HealthLink BC. You can speak to a health service navigator who can help you find health symptom checks and make connections with other resources or connect you directly with a registered health professional. Any one of these professionals can help you get the information you need to manage your health concerns, or those of your family (available 24/7) 

      • For those who are Deaf or hard of hearing: call 7-1-1 (TTY), or for Video Relay Service, visit  Video Relay Services  and have them call the helpline at 604-215-5101

       

      BC Public Health Hearing Clinics: Listing of publicly accessible hearing clinics across BC  

       

      Canadian Hard of Hearing Association: Organization that seeks to connect Canadians impacted by hearing loss through advocacy, education, and community engagement (phone: 613-526-1584, Canada-wide toll-free: 1-800-263-8068, TTY: 613-526-2692, email: info@chha.ca) 

      • BC Chapter:  Offers support and resources. Provides a Peer Support Program which connects individuals with volunteers who offer one-on-one consultations, resources, and referrals, and address issues related to accessibility, educational access, employment, hearing healthcare access, and hearing loss management (BC Lower Mainland phone: 604-423-3247, BC-wide toll-free: 1-866-888-2442, email: info@chha-bc.org, or online contact form) 

       

      Speech-Language & Audiology Canada (SAC): Organization that supports the needs of people with communication disorders  

       

      Western Institute for the Deaf and Hard of Hearing: Network of hearing clinics that provide audiological tests, hearing aid fittings, sign language interpretation, employment services, and communication devices (email: info@widhh.com) 

      • Lend An Ear Program: Provides permanent loans of refurbished hearing aids for those who cannot afford new ones 
      • Workshops and Info Sessions: Provides information on hearing loss and management, hearing aid technology, communication strategies, tinnitus management, hearing loss prevention, and communication accessibility solutions 
      • Vancouver Mount Pleasant Clinic: phone: 604-736-7391, TTY: 604-736-2527, email: info@wavefrontcentre.ca 
      • Vancouver Fairview Clinic: phone: 778-329-0870, TTY: 778-329-0874, email: willowinfo@wavefrontcentre.ca 
      • Tri-Cities (Port Coquitlam) Clinic: phone: 604-942-7397, TTY: 604-942-7380, email: tricitiesinfo@wavefrontcentre.ca 
      Heart Operations 8-1-1: Free provincial health information and advice phone line operated by HealthLink BC. You can speak to a health service navigator who can help you find health symptom checks and make connections with other resources or connect you directly with a registered health professional. Any one of these professionals can help you get the information you need to manage your health concerns, or those of your family (available 24/7) 

      • For those who are Deaf or hard of hearing: call 7-1-1 (TTY), or for Video Relay Service, visit  Video Relay Services  and have them call the helpline at 604-215-5101 

       

      Canadian Red Cross: Health Equipment Loan Program: Community-based service that is made possible through the support of health authorities, donations of used equipment, and the efforts of hundreds of volunteers and professional staff 

       

      Cardiac Services BC: plans, coordinates, monitors, funds and evaluates cardiac disease treatment and secondary prevention 

       

      Heart and Stroke Foundation: National organization that researches and offers support and resources for individuals who have or have had heart disease and stroke   

       

      Pacific Open Heart Association: Organization that aims to assist in the encouragement and preparation of patients about to have open-heart surgery, and encourage and support patients and their families after surgery 

      • Cardiac Health Videos: “Video visits” that address frequently asked questions, information on the healing process, and tips for going home 
      Housing and the Care Continuum 2-1-1: A non-profit organization that specializes in providing free information and referral regarding community, government, and social services in BC (phone/text, available 24/7) 

       

      Assisted Living: Organized by Health Authority:  

       

      Assisted Living Registry: Registers residences, monitors their operations, works with operators/registrants to ensure that they protect the health and safety of residents, and acts when registrants are not protecting health and safety (BC Lower Mainland phone: 604-714-3378, Victoria phone: 250-952-1369, BC-wide toll-free: 1-866-714-3378, email: hlth.assistedlivingregistry@gov.bc.ca) 

       

      BC Housing: Aims to create safe, affordable, and quality housing for all British Columbians (BC Lower Mainland phone: 604-433-2218, BC-wide toll-free: 1-800-257-7756) 

      • Assisted Living Residences: List of assisted living residences built through and receiving funding from the Independent Living BC program 
      • BC Independent Living Program: Subsidized, assisted-living program that provides housing with support services to seniors and people with disabilities 
      • Seniors’ Supportive Housing: Provides low-income seniors and people with disabilities accessible housing with supports 
      • Shelter Aid for Elderly Renters (SAFER): Helps make rents affordable for BC seniors with low to moderate incomes by providing monthly cash payments to subsidize rents for eligible BC residents who are age 60 or over  

       

      Better at Home: Program that helps seniors with simple non-medical, day-to-day tasks so that they can continue to live independently in their own homes and remain connected to their communities. Contact the community agency in your area to apply. A program coordinator will work with you to help determine which services will suit you best. 

       

      Canadian Mortgage and Housing Corporation (CMHC): Aging in Place Safely and Independently: Information on housing options for Seniors, housing and finance tips, mortgage financing options, and preventing fraud and financial abuse 

       

      Comfort Keepers: Caring for Yourself While you Care for Others: Research and resources for family caregivers 

       

      Ministers Responsible for Seniors: Thinking about Aging in Place: Resource that helps one plan to age in their own home and community with the health and social supports and services needed to live safely and independently for as long as they wish and are able 

       

      Senior Services Society of BC: Organization that aims to connect adults 60+ with individual support and housing navigation services to enhance their lives (phone: 604-520-6621, email: info@seniorsservicessociety.ca) 

      Hypertension 8-1-1: Free provincial health information and advice phone line operated by HealthLink BC. You can speak to a health service navigator who can help you find health symptom checks and make connections with other resources or connect you directly with a registered health professional. Any one of these professionals can help you get the information you need to manage your health concerns, or those of your family (available 24/7) 

      • For those who are Deaf or hard of hearing: call 7-1-1 (TTY), or for Video Relay Service, visit  Video Relay Services  and have them call the helpline at 604-215-5101

       

      Hypertension Canada: Non-profit dedicated to the prevention and control of hypertension and its complications 

      Identifying Addiction 2-1-1: A non-profit organization that specializes in providing free information and referral regarding community, government, and social services in BC (phone/text, available 24/7) 

       

      8-1-1: Free provincial health information and advice phone line operated by HealthLink BC. You can speak to a health service navigator who can help you find health symptom checks and make connections with other resources or connect you directly with a registered health professional. Any one of these professionals can help you get the information you need to manage your health concerns, or those of your family (available 24/7) 

      • For those who are Deaf or hard of hearing: call 7-1-1 (TTY), or for Video Relay Service, visit  Video Relay Services  and have them call the helpline at 604-215-5101

       

      BC Alcohol and Drug Information and Referral Service: Provides free, confidential information (prevention resources, support groups, and addiction-related topics) and referral services to British Columbians in need of support with any kind of substance use issue (BC Lower Mainland phone: 604-660-9382, BC-wide toll-free: 1-800-663-1441) 

       

      BC Centre on Substance Abuse:  Provides resources and information for individuals living with problematic substance use, their family, and caregivers  

       

      BC Partners for Mental Health and Substance Use: A coalition of mental health and substance use non-profit organizations that share knowledge and resources. Provides support or community referral. (phone: 310-6789 (no area code required), email: bcpartners@heretohel.bc.ca) 

      • Here to Help BC: Resource that provides information, aids in the development of new skills, and connects individuals with key resources in BC (for individuals and those supporting them)  
      • Resource library: Provides access to quality information on a range of mental health, mental illness, and substance use problems  

       

      Gambling Support BC: Provides free prevention, treatment, support services, and information for anyone struggling with their own or a loved one’s gambling. Support is available via the Gambling Support Line (below) or the online intake form 

      • Gambling Support Line: Free, confidential, multilingual, and early intervention service supporting at-risk gamblers. Provides information, support, referrals, and accompaniment to resources, including problem gambling counselling services and treatment groups, as well as community support organizations such as bankruptcy trustees, legal services, housing services, community mental health services, debt management services, Gambler’s Anonymous meetings, and peer support organizations (toll-free: 1-888-795-6111, available 24/7) 
      • Information for Friends and Family 
      • Gambling Self-Assessment 
      Keeping Seniors Safe Reporting Cases of Elder Abuse or Neglect: Please make reports to the Health Authority in which the senior in whose treatment you are reporting resides. If you know the program that is involved with the adult you may connect directly with a  Designated Responder Coordinator. Keep a record of the date and who you called to report your concerns. 

        • South Island: 1 (888) 535-2273 
        • Central Island: 1 (877) 734-4101 
        • North Island: 1 (866) 928-4988 

       

      Reporting Cases of Financial Abuse:  

       

      Access Pro Bono:  Service that helps British Columbians find a suitable lawyer to resolve their legal problem (for family, tenancy, employment, personal injury, wills, estate, or trust law issues). To be connected to an expert lawyer who will provide up to a half-hour of free legal consultation, use the online booking platform or call 604-687-3221 or 1-800-663-1919 (toll-free) 

       

      Assisted Living Registry: Protects health and safety for those in assisted living situations (phone: 1-866-714-3378, email: info@alregistrar.bc.ca) 

       

      BC Ombudsperson: Receives inquiries & complaints about public agencies (Victoria phone: 250-387-5855, toll-free: 1-800-567-3247) 

       

      Better Business Bureau of BC: Non-profit that helps consumers find and recommend businesses they can trust (phone: 604-682-2711) 

       

      Canadian Antifraud Centre:  Collects information on fraud and identity theft and provides information on past and current frauds affecting Canadians  

       

      Canada Revenue Agency: How Can I Donate Wisely and Avoid Fraud?: Warning signs of charity-related fraud and tips about donating wisely 

       

      Community Living BC: A designated agency responsible for responding to allegations of abuse and neglect involving adults living with developmental disabilities  

       

      Nursing Homes Abuse: Service that informs families about the risks of nursing home abuse, and helps people take legal action if a loved one has been injured 

       

      Office of the Seniors’ Advocate BC: Provides information and referrals for individuals who are navigating seniors services and tracks their concerns (Victoria phone: 250-952-3181, BC-wide toll-free: 1-877-952-3181, information available 24/7, referrals available from Monday to Friday from 8:30 a.m. to 4:30 p.m.) 

       

      People’s Law School: Non-profit society that provides free education, information, and workshops to help people effectively deal with the legal problems of daily life (phone: 604-331-5400) 

       

      Seniors Abuse & Information Line (SAIL):  A helpline for seniors and loved ones to talk to a trained intake worker about abuse or mistreatment and receive information and support about issues that impact the health and well-being of an older adult. SAIL intake workers are trained to provide a listening, non-judgmental and supportive ear and provide resources, and referrals to free internal programs and support (phone: 604-437-1940, toll-free: 1-866-437-1940, available weekdays 8:00 a.m. to 8:00 p.m. & weekends 10:00 a.m. to 5:30 p.m., excluding statutory holidays. Language interpretation is available Monday through Friday, 9:00 a.m. to 4:00 p.m.) 

       

      Seniors’ Distress Line:  Free, confidential, multilingual phone service that offers immediate emotional support to seniors (toll-free: 1-800-784-2433, available 24/7) 

       

      Society of Notaries Public of BC:  Provides a directory of notaries public in BC (phone: 604-681-4516) 

       

      VictimLink BC: Free, confidential, multilingual service that provides information and referral services to all victims of crime and immediate crisis support to victims of family and sexual violence (toll-free/text:1-800-563-0808, email: VictimLinkBC@bc211.ca, available 24/7) 

      Knowing your Bladder 8-1-1: Free provincial health information and advice phone line operated by HealthLink BC. You can speak to a health service navigator who can help you find health symptom checks and make connections with other resources or connect you directly with a registered health professional. Any one of these professionals can help you get the information you need to manage your health concerns, or those of your family (available 24/7) 

      • For those who are Deaf or hard of hearing: call 7-1-1 (TTY), or for Video Relay Service, visit  Video Relay Services  and have them call the helpline at 604-215-5101 

       

      Canadian Continence Foundation: Non-profit that helps people experiencing urinary and bowel incontinence and their caregivers seek and access cures, remedies, and treatment options by implementing and encouraging public and professional education, support, advocacy, and research to advance understanding of the causes of incontinence, treatment and/or management  

       

      Canadian Nurse Continence Advisors:  Professional organization that provides resources  

      Life without Driving 2-1-1: A non-profit organization that specializes in providing free information and referral regarding community, government, and social services in BC (phone/text, available 24/7) 

       

      Alternative Transportation for Seniors in BC 

       

      Better at Home: Program that helps seniors with simple non-medical, day-to-day tasks so that they can continue to live independently in their own homes and remain connected to their communities. Contact the community agency in your area to apply. A program coordinator will work with you to help determine which services will suit you best. 

       

      Canadian Automobile Association (CAA): Provides information on how seniors can maintain and assess their driving skills  

       

      McMaster Optimal Aging Portal: Changing Gears – Planning for Retiring from Driving: Short, interactive lesson that teaches how to plan for retiring from driving  

       

      Senior Drivers BC: All drivers must have a Driver’s Medical Examination Report (includes cognition, eyesight, and physical health) completed by their doctor or nurse practitioner every two years beginning at age 80. Medical Services Plan (MSP) does not cover the cost of the report, so your doctor or nurse practitioner may charge you for it 

       

      Seniors On the Move: Arm of the Better Environmentally Sound Transportation (BEST) non-profit charitable organization that aims to activate better transportation options for seniors through initiatives, collaboration, and leadership 

        Medication Awareness 8-1-1: Free provincial health information and advice phone line operated by HealthLink BC. You can speak to a health service navigator who can help you find health symptom checks and make connections with other resources or connect you directly with a registered health professional. Any one of these professionals can help you get the information you need to manage your health concerns, or those of your family (available 24/7) 

        • For those who are Deaf or hard of hearing: call 7-1-1 (TTY), or for Video Relay Service, visit  Video Relay Services and have them call the helpline at 604-215-5101 

         

        Canadian Institute of Health Information: Drug Use Among Seniors in Canada (2016): Provides an in-depth examination of the number and types of drugs prescribed to seniors (those 65+) in all Canadian provinces and Yukon 

         

        Centre for Addiction and Mental Health (CAMH): Medication Use in Older Adults: Provides necessary information for seniors, their families, and friends regarding medication safety ​ 

         

        Government of BC: Medication Safety: Resource page with information on basic medication safety tips and drug interactions  

         

        Merck Manual for the Consumer: Aging and Drugs: Provides information on the benefits and risks of prescription drugs for consumers 

         

        The Safe Living Guide – A Guide to Home Safety for Seniors: Keeping track of your Medicine: Resource from the Public Health Agency of Canada that provides a medication safety checklist, tips, and an impactful vignette 

        Memory and Aging 8-1-1: Free provincial health information and advice phone line operated by HealthLink BC. You can speak to a health service navigator who can help you find health symptom checks and make connections with other resources or connect you directly with a registered health professional. Any one of these professionals can help you get the information you need to manage your health concerns, or those of your family (available 24/7) 

        • For those who are Deaf or hard of hearing: call 7-1-1 (TTY), or for Video Relay Service, visit  Video Relay Services  and have them call the helpline at 604-215-5101 

         

        Alzheimer Society of BC: British Columbian branch of the Alzheimer Society of Canada (phone: 604-681-6530, toll-free: 1-800-667-3742, email: info@alzheimerbc.org) 

        • FirstLink Dementia Helpline: Free, confidential, and multilingual support line for anyone affected by dementia, whether professionally or personally. Staff and volunteers provide support on various topics 
          • English toll-free: 1-800-936-6033, available Monday to Friday from 9:00 a.m. to 8:00 p.m. 
          • Cantonese and Mandarin toll-free: 1-833-674-5007, available Monday to Friday from 9:00 a.m. to 4:00 p.m. 
          • Punjabi toll-free: 1-833-674-5003, available Monday to Friday from 9:00 a.m. to 4:00 p.m. 

         

        Alzheimer Society of Canada: National health charity supporting people living with all forms of dementia, including Alzheimer’s disease, as well as their caregivers and their families (toll-free: 1-800-936-6033, email: info@alzheimer.ca) 

        • About Dementia: Provides information about dementia, including its most common type (Alzheimer’s disease), other types of dementia and evidence-based recommendations on preventing and treating the disease 
        • Help and Support: Provides information regarding programs and services offered by the Society, and other resources and forms of education  

         

        American Psychological Association (APA): Memory and Aging:  Provides information on normal versus abnormal memory loss related to aging, possible causes of memory issues, tips for maintaining/improving memory, memory aids, and when to seek professional help (please note this is an American resource)  

         

        Help Guide: Memory Loss and Aging: Provides information on normal versus abnormal memory loss related to aging, and how to recognize the signs of more serious problems  

         

        Home and Community Care in BC: Provides information on care options, who pays for care, eligibility requirements and how to manage care    

         

        Seniors First BC: Dementia:  Provides accessible information on dementia prevalence, symptoms, and diagnosis, other memory-involved issues, and implications/developments  

         

        Mental Health 8-1-1: Free provincial health information and advice phone line operated by HealthLink BC. You can speak to a health service navigator who can help you find health symptom checks and make connections with other resources or connect you directly with a registered health professional. Any one of these professionals can help you get the information you need to manage your health concerns, or those of your family (available 24/7) 

        • For those who are Deaf or hard of hearing: call 7-1-1 (TTY), or for Video Relay Service, visit  Video Relay Services  and have them call the helpline at 604-215-5101 

         

        Alzheimer Society of BC: British Columbian branch of the Alzheimer Society of Canada (phone: 604-681-6530, toll-free: 1-800-667-3742, email: info@alzheimerbc.org) 

        • FirstLink Dementia Helpline: Free, confidential, and multilingual support line for anyone affected by dementia, whether professionally or personally. Staff and volunteers provide support on various topics 
          • English toll-free: 1-800-936-6033, available Monday to Friday from 9:00 a.m. to 8:00 p.m. 
          • Cantonese and Mandarin toll-free: 1-833-674-5007, available Monday to Friday from 9:00 a.m. to 4:00 p.m. 
          • Punjabi toll-free: 1-833-674-5003, available Monday to Friday from 9:00 a.m. to 4:00 p.m. 

         

        Alzheimer Society of Canada: National health charity supporting people living with all forms of dementia, including Alzheimer’s disease, as well as their caregivers and their families (toll-free: 1-800-936-6033, email: info@alzheimer.ca) 

        • About Dementia: Provides information about dementia, including its most common type (Alzheimer’s disease), other types of dementia and evidence-based recommendations on preventing and treating the disease 
        • Help and Support: Provides information regarding programs and services offered by the Society, and other resources and forms of education  

         

        BC Mental Health and Substance Use Services: Provides specialized treatment, education, health promotion and more for British Columbians (phone: 604-829-8657, email: feedback@bcmhs.bc.ca) 

        • Questions Clients & Patients Ask 
        • Questions Loved Ones Ask 
        • Family Support Group: Offer a group for families who have a loved one receiving treatment in one of their mental health and addiction programs 
        • Services: Provide several programs for British Columbians with severe mental health and substance use/addiction issues, including the Red Fish Healing Centre for Mental Health and Addiction, Heartwood Centre for Women, Forensic Psychiatric Hospital, and the Forensic Psychiatric Clinics 

         

        BC Partners for Mental Health and Substance Use: A coalition of mental health and substance use non-profit organizations that share knowledge and resources. Provides support or community referral (phone: 310-6789 (no area code required), email: bcpartners@heretohel.bc.ca) 

        • Here to Help BC: Resource that provides information, aids in the development of new skills, and connects individuals with key resources in BC (for individuals and those supporting them)  
          • Resource library: Provides access to quality information on a range of mental health, mental illness, and substance use problems 

         

        Canadian Coalition for Seniors’ Mental Health: Organization that aims to promote the mental health of seniors by connecting people, ideas, and resources (phone: 289-846-5383 ext. 223, email: info@ccsmh.ca) 

         

        Canadian Mental Health Association: BC Division: A collective of organizations that identify and respond to pressing mental health priorities (BC Lower Mainland phone 604-688-3234, BC-wide toll-free: 1-800-555-8222, for mental health information, referral or support, email: help@cmha.bc.ca) 

         

        Crisis Line Association of BC: Non-profit dedicated to ensuring that every person in BC has access to the needed emotional support and critical services that crisis lines provide 

        Navigating the Emergency Department Patients who require medical attention within 12 to 24 hours for something like a sprain, minor cut or burn can visit an Urgent and Primary Care Centre. For life-threatening illnesses or injuries, call 9-1-1 or go to your nearest emergency room right away 

         

        8-1-1: Free provincial health information and advice phone line operated by HealthLink BC. You can speak to a health service navigator who can help you find health symptom checks and make connections with other resources or connect you directly with a registered health professional. Any one of these professionals can help you get the information you need to manage your health concerns, or those of your family (available 24/7) 

        • For those who are Deaf or hard of hearing: call 7-1-1 (TTY), or for Video Relay Service, visit  Video Relay Services and have them call the helpline at 604-215-5101 

         

        9-1-1: For Ambulance, Fire and Police (Emergency Services)  

         

        BC Emergency Health Services: Provides out-of-hospital and inter-hospital health services throughout BC
         

        Emergency Department Wait Times: For Vancouver, Victoria, and the North Shore/Sea-to-Sky 

         

        In Case of Emergency: Contacts on iPhone or Apple Watch 

         

        In Case of Emergency: Contacts on Android phones 

         

        Locate Health and Medical Services:  Provides listings for health services provided by the provincial government, provincial health authorities, and non-profit agencies across the province. You can search for walk-in clinics, emergency rooms, hospitals, mental health programs, home care programs, pharmacy services, laboratory services, and more  

         

        Patient Voices Network: A community of patients, families and caregivers working together with healthcare partners to improve BC’s health care system. Connects patient partners with health care partners who are seeking to engage the patient voice in their efforts to improve quality of care (phone: 604-668-8210, toll-free: 1-877-282-1919, email: info@bcpsqc.ca) 

         

        Urgent and Primary Care Centres: Listing of Urgent and Primary Care Centres (UPCCs) across BC, which provide access to same-day, urgent, non-emergency health care. These centres are often open on evenings, weekends, and statutory holidays (hours vary by clinic) and provide an alternative to visiting an emergency department for non-emergency issues 

        Navigating the Health Care System 8-1-1: Free provincial health information and advice phone line operated by HealthLink BC. You can speak to a health service navigator who can help you find health symptom checks and make connections with other resources or connect you directly with a registered health professional. Any one of these professionals can help you get the information you need to manage your health concerns, or those of your family (available 24/7) 

        • For those who are Deaf or hard of hearing: call 7-1-1 (TTY), or for Video Relay Service, visit  Video Relay Services  and have them call the helpline at 604-215-5101 

         

        BC Emergency Health Services: Provides out-of-hospital and inter-hospital health services throughout BC 

         

        BC Health Authorities: BC’s Ministry of Health works with two provincial and five regional health authorities to deliver healthcare to British Columbians 

        • Provincial Health Services Authority (PHSA): Oversees co-ordination and delivery of provincial programs and highly specialized health-care services including resource-intensive services (e.g., heart surgery, transplants, cancer treatment), which cannot be delivered in every community (phone: 604-675-7400) 
        • First Nations Health Authority: The first and only provincial First Nations health authority in Canada (phone: 604-693-6500, toll-free: 1-866-913-0033, email: info@fnha.ca) 
        • Regional health authorities: 
          • Vancouver Coastal Health: BC Lower Mainland phone: 604-736-2033, BC-wide toll-free: 1-866-884-0888 (available Monday to Friday from 8:30 a.m. to 5 p.m.) 
          • Fraser Health: Toll-free: 1-855-412-2121 (available 7 days a week from 8:30 a.m. – 9:00 p.m., and on statutory holidays from 8:30 a.m. – 4:30 p.m.). 
          • Interior Health: Phone: 250-469-7070 
          • Island Health: Phone: 250-370-8699, toll-free: 1-877-370-8699, email: info@islandhealth.ca 
          • Northern Health: Phone: 250-565-2649, toll-free: 1-866-565-2999
             

        BC HealthGateway: Provides secure and convenient virtual access to your health records (medications, proof of vaccination, COVID-19 tests, health visits, immunization history, and the status of special authority requests) in BC. Can be accessed on a computer or mobile device using your BC Services Card App (above)  

         

        BC Hospice and Palliative Care: Provides vital information on end-of-life care services in BC, including eligibility, ways to access care, dying at home, Medical Assistance in Dying (MAiD), care costs, and care services in long-term care, BC Palliative Care Benefits, and advance care planning  

         

        BC Pharmacare: Helps eligible BC residents with the cost of some prescription drugs and medical supplies 

         

        BC Services Card: Provides access to government services in BC, including health and medical care covered under MSP (more information) 

         

        Chronic Disease Management:  

         

        College of Physicians and Surgeons of BC: Serve the public by regulating physicians and surgeons practicing in BC 

        COVID-19 Care: Non-medical information about COVID-19 can be accessed by calling 1-888-268-4319 (toll-free) from 7:30 a.m. to 8:00 p.m., 7 days a week  

         

        Locate Health and Medical Services:  Provides listings for health services provided by the provincial government, provincial health authorities, and non-profit agencies across the province. You can search for walk-in clinics, emergency rooms, hospitals, mental health programs, home care programs, pharmacy services, laboratory services, and more  

         

        Medical Services Plan (MSP): Public, provincial health insurance that covers eligible health and medical care in BC, for all BC residents  

         

        Virtual Health: 

        Vancouver Coastal Health: Virtual health support: 1-844-442-4433 (toll-free), available Monday to Friday from 7:00 a.m. to 5:00 p.m. 

        • Fraser Health: Call 1-800-314-0999 (toll-free) to speak with a registered nurse from 10:00 a.m. to 10:00 p.m., 7 days a week or access the webchat by clicking on the icon located at the bottom right of the Fraser Health website  
        • Interior Health: Virtual health support: 1-844-870-4756 (toll-free), available Monday to Friday, 7:00 a.m. to 7:00 p.m. 
        • Island Health: Virtual health support: 1-844-442-4433 (toll-free), available Monday to Friday from 7:00 a.m. to 5:00 p.m. 
        • Northern Health: Call 1-844-645-7811 (toll-free), available from 10:00 a.m. to 10:00 p.m. (including weekends and statutory holidays) 
        Osteoarthritis 8-1-1: Free provincial health information and advice phone line operated by HealthLink BC. You can speak to a health service navigator who can help you find health symptom checks and make connections with other resources or connect you directly with a registered health professional. Any one of these professionals can help you get the information you need to manage your health concerns, or those of your family (available 24/7) 

        • For those who are Deaf or hard of hearing: call 7-1-1 (TTY), or for Video Relay Service, visit  Video Relay Services  and have them call the helpline at 604-215-5101 

         

        Arthritis Line: Free telephone and email support service in English and French for people affected by arthritis. Trained volunteers can answer your questions about arthritis, how to manage the disease and where to access arthritis-related resources. They can also offer support when needed (toll-free: 1-800-321-1433, press “ 2”, email: info@arthritis.ca, or fill out the contact form, available Monday to Friday and responses are expected within 24 hours) 

         

        Arthritis Society: National health charity fueled by donors and volunteers, with a mission to fight the fire of arthritis with research, advocacy, innovation, information, and support 

        • Support and Education: Webinars, online learning, arthritis and work, mental health, navigating through arthritis, community support, support resources, workshops  
        • Living Well: Health and wellness advice, self-management tips, inspirational stories and much more to help you live well and flourish when living with arthritis 

         

        McMaster Optimal Aging Portal: Osteoarthritis and Exercise: Short, interactive lesson that teaches how to best manage osteoarthritis of the hip and knee, reduce symptoms, and improve mobility with exercise

        Osteoporosis 8-1-1: Free provincial health information and advice phone line operated by HealthLink BC. You can speak to a health service navigator who can help you find health symptom checks and make connections with other resources or connect you directly with a registered health professional. Any one of these professionals can help you get the information you need to manage your health concerns, or those of your family (available 24/7) 

        • For those who are Deaf or hard of hearing: call 7-1-1 (TTY), or for Video Relay Service, visit  Video Relay Services and have them call the helpline at 604-215-5101 

         

        Canadian Menopause Society: Multidisciplinary group of family physicians, specialists and healthcare professionals who aim to advance the health of women at and beyond the menopause transition through education initiatives and knowledge transfer. Due to rapid bone loss that occurs at menopause, women are particularly susceptible to osteoporosis  

         

        Health and Bone: Osteoporosis Treatment and Prevention: Educational resource for those affected by osteoporosis  

         

        Osteoporosis Canada: National organization serving people affected by osteoporosis through the education, empowerment and support of individuals and communities on bone health and in the risk-reduction and treatment of osteoporosis  

        Palliative Care BC Hospice Palliative Care Association: Non-profit organization that represents individuals and organizations committed to promoting and delivering hospice/palliative care to British Columbians. Hosts educational events which focus on topics of interest to healthcare professionals, hospice society staff, volunteers, and members of allied organizations who are committed to ensuring quality end-of-life care (phone: 604-267-7024, toll-free: 1-877-410-6297, email: office@bchpca.org) 

         

        BC Palliative Care Benefits Program: Coverage of medication and medical supplies for patients with a life expectancy of 6 months or less 

         

        Canadian Virtual Hospice: Provides support and personalized information about advanced illness, palliative care, loss, and grief to people living with illness and their family members (email: info@virtualhospice.ca) 

        • What is Palliative Care? 
        • Asked and answered: A selection of questions and answers on palliative care topics 
        • Discussion Forums: Connect with a community of people talking and sharing about living with a life-limiting illness, caring, loss and grief 
        • Ask a Professional: Forum in which individuals can post questions about terminal illness, end-of-life care, loss, and bereavement for a team of palliative care experts to answer. You will receive a detailed, personal, and confidential response in three working days  

         

        Canadian Hospice Palliative Care Association: Organization that advances and advocates for access to quality end-of-life/hospice palliative care in Canada (phone: 613-241-3663, toll-free: 1-800-668-2785, email: info@chpca.ca) 

        • Resources 
        • Directory of Services: Online directory that provides information on the availability of hospice palliative care services across Canada 

         

        Canadian Institute of Health Information: Access to Palliative Care in Canada (2018): Report on access to Palliative Care in Canada  

         

        Edmonton Symptom Assessment System (ESAS): A questionnaire used to rate the intensity of nine common symptoms experienced by cancer patients, including pain, tiredness, nausea, depression, anxiety, drowsiness, appetite, well-being, and shortness of breath.  

         

        Federal Employment Insurance Compassionate Care Benefits: Provide financial assistance for up to 26 weeks while you are away from work to care for or support someone of any age who needs end-of-life care.  

         

        Medical Orders for Scope of Treatment (MOST): Orders that allow your doctor to communicate your treatment wishes and decisions with other doctors and healthcare providers who may be involved in your care. Through advance care planning discussions, you and your doctor can explore your values and the range of treatments available. For information and resources on MOST from your health authority, click on the links below: 

         

        No Cardiopulmonary Resuscitation (CPR) Form: Provides you and your physician or nurse practitioner with a legal option to order that no CPR be provided by health care providers and first responders  

         

        Notification of Expected Death in the Home Form: Completed by the patient’s physician and sent to the funeral home before the death. This form allows a Funeral Director to remove a body from the home without pronouncement of death. Pronouncement of death is not required by BC Law, although it is widely recognized that pronouncement is a sound clinical and ethical practice for nurses and physicians. There may be circumstances when pronouncement is difficult, or families choose to waive pronouncement. 

         

        Questions and Answers for the Public About Expected/Planned Home Deaths: Frequently asked questions and answers for those wishing to plan an expected natural home death  

         

        The Joint Protocol for Expected/Planned Home Deaths in BC: Guides individuals at the end of their lives, families, and health care providers on how to have an expected/planned natural home death. This document provides clarity on roles, responsibilities, and activities involved in a home death. 

        Parkinson’s Disease 8-1-1: Free provincial health information and advice phone line operated by HealthLink BC. You can speak to a health service navigator who can help you find health symptom checks and make connections with other resources or connect you directly with a registered health professional. Any one of these professionals can help you get the information you need to manage your health concerns, or those of your family (available 24/7) 

        • For those who are Deaf or hard of hearing: call 7-1-1 (TTY), or for Video Relay Service, visit  Video Relay Services  and have them call the helpline at 604-215-5101 

         

        Disability Alliance BC: Provides resources to support independent living (contact information for individual programs & services 

        • Direct Services: Assistance regarding applications for a range of disability benefits and programs, as well as catching up on filing income taxes 
        • Programs: Includes the Disability Law Clinic, anti-violence projects, workshops, and more  

         

        HandyDART: TransLink’s door-to-door, shared-ride service for people who are unable to navigate conventional public transit without assistance 

        • HandyDART Rider’s Guide 
        • To book/inquire about a trip: Call the HandyDART Customer Call Centre – 604-575-6600 (local; select option ‘1’) or 1-844-475-6600 (toll-free), available Monday to Friday from 8:00 a.m. to 6:00 p.m. and on weekends and statutory holidays from 8:30 a.m. to 4:30 p.m. 

         

        Healthy Eating for Seniors Handbook: Provincial resource that includes recipes, menu plans, and information on good nutrition – includes a section on Parkinson’s Disease (phone for bulk copies: 1-800-465-4911) 

         

        Parkinson Canada: Organization that provides education and services to support individuals affected by Parkinson’s, their family, and their health team, online, by telephone and in-person 

         

        Parkinson Society BC: Organization that aims to empower individuals affected by Parkinson’s in BC by providing resources and services to enable self-management, self-reliance, and self-advocacy 

        Pedestrian Safety 9-1-1: For Ambulance, Fire and Police (Emergency Services)  

         

        2-1-1: A non-profit organization that specializes in providing free information and referral regarding community, government, and social services in BC (phone/text, available 24/7) 

         

        Ottawa Safety Council: 5 Simple Safety Tips for Senior Pedestrians: Practical tips regarding pedestrian safety for older adults  

        Pensions and Tax Options Canada Revenue Agency (CRA): Collects taxes, administers tax law and policy, and delivers benefit programs for the Government of Canada and most provinces and territories 

        • Tips for Tax Season: Seniors: Up-to-date tips to help seniors avoid interruptions with benefit and credit payments and aid the completion of income tax and benefit returns 
        • Registered Retirement Savings Plan (RRSP): Retirement savings plan to which an individual or their spouse/common-law partner contributes. Deductible RRSP contributions can be used to reduce your tax 
        • Tax-Free Savings Account (TFSA): A way for individuals who are 18 and older and who have a valid social insurance number (SIN) to set money aside tax-free throughout their lifetime 
        • Pooled Registered Pension Plan (PRPP): Retirement savings option that enables its members to benefit from lower administration costs that result from participating in a large, pooled pension plan 
        • Savings and pension plan administration: Information on annual limits, administrative procedures for registered plans, and links to bulletins, newsletters, and manuals  

         

        Employment and Social Development Canada: Federal department responsible for social programs and the labour market at the federal level 

        • Canada Pension Plan (CPP): A monthly, taxable benefit that replaces part of one’s income when an eligible individual retires  
        • Canada Pension Plan Disability Benefits: Monthly payment you can get if you are under 65, have made enough contributions to the CPP, have a mental or physical disability that regularly stops you from doing any type of substantially gainful work, and have a long-term or infinite disability, or is likely to result in death 
        • Old Age Security (OAS) Pension: Monthly payment you can get if you are 65 and older 
        • Guaranteed Income Supplement (GIS): Monthly payment you can get if you are 65 or older, live in Canada, get the OAS pension, and your income is below the maximum annual income threshold for the GIS-based on your marital status 
        • Survivor’s Pension: Monthly payment paid to the legal spouse/common-law partner of the deceased CPP contributor 
        • Allowance for the Survivor: Monthly payment you can get if you are age 60 to 64, live in Canada, your spouse or common-law partner has died and since their death, you have not remarried or become a common-law partner to another person, and your annual income is less than the maximum annual income threshold for the Allowance  
        • Allowance for People Aged 60 to 64: Non-taxable payment you can get if you are age 60 to 64, live in Canada, your spouse or common-law partner is eligible to receive the GIS, and your combined annual income is less than the maximum annual income threshold for the Allowance  

         

        Revenue Services of BC: Works on behalf of the Ministry of Finance to collect money owed to the government 

         

        Service Canada: Provides Canadians with a single point of access to a wide range of government services and benefits 

        • My Service Canada Account: Sign-in or create an account to access Employment Insurance (EI), Canada Pension Plan (CPP), Canada Pension Plan Disability (CPP-D) and Old Age Security (OAS) 
        • Benefits Finder: Personalized tool that can help one find benefits and services they may be eligible to receive 

         

        Tax Information Phone Service (TIPS): Automated line that can provide a personalized remittance voucher, proof of income statement for 2021, 2020, and 2019, check the status of your 2021 tax return (via Telerefund), check your tax account balance, get personalized and general information on benefits, find out the amount RRSP contributions you can deduct and your TFSA room, and more (toll-free: 1-800-267-6999. Before you call, go to Authentication to know what information you should have on hand) 

        Personal Planning Overview Alzheimer Society of BC: Provides a wide selection of information on personal planning (phone: 604-681-6530, toll-free: 1-800-667-3742) 

         

        BC Centre for Palliative Care: Provides information and resources for Advance Care Planning (phone: 604-553-4866, email: office@bc-cpc.ca 

         

        BC Transplant: Organ Donation: Register your decision for organ donation in the BC Organ Donor Registry (phone: 604-877-2240, toll-free: 1-800-663-6189, email: info@bct.phsa.ca​​)  

         

        Clicklaw: Resource hub for legal information, education, and support related to personal planning for British Columbians 

         

        My Voice: Expressing My Wishes for Future Health Care Treatment: The BC government’s advance care planning guide 

        • English Version 
        • Punjabi Version 
        • Simplified Chinese Version 
        • Hard copies (English Only) can be ordered via Crown Publications: Place your order online or by phone (Monday to Friday between 8:30 a.m. and 4:30 p.m. at 250-387-6409 or toll-free at 1-800-663-6105). You may place an order for a single hard copy or multiple copies. Please note that a shipping and handling charge, plus applicable taxes will be applied to your order 

         

        Nidus Personal Planning Resource Centre and Registry: Provides detailed information about end-of-life planning and an opportunity to register Representation Agreements (email: info@nidus.ca) 

         

        Public Guardian and Trustee of BC: Offers advice on personal planning (Vancouver phone: 604-660-2421, Victoria phone: 250-387-6121, BC-wide toll-free: 1-800-663-7867) 

         

        University of British Columbia (UBC) Faculty of Medicine Body Donation Program: If you would like to donate your body to Science/Medicine. The Program has been in service since 1950, with many individuals contributing their bodies to anatomical study and medical research (phone: 604-822-2578) 

        Power of Attorney Alzheimer Society of BC: Provides a wide selection of information on personal planning (phone: 604-681-6530, toll-free: 1-800-667-3742) 

         

        BC Centre for Palliative Care: Provides information and resources for Advance Care Planning (phone: 604-553-4866, email: office@bc-cpc.ca 

         

        BC Transplant: Organ Donation: Register your decision for organ donation in the BC Organ Donor Registry (phone: 604-877-2240, toll-free: 1-800-663-6189, email: info@bct.phsa.ca​​)  

         

        Clicklaw: Resource hub for legal information, education, and support related to personal planning for British Columbians 

         

        My Voice: Expressing My Wishes for Future Health Care Treatment: The BC government’s advance care planning guide 

        • English Version 
        • Punjabi Version 
        • Simplified Chinese Version 
        • Hard copies (English Only) can be ordered via Crown Publications: Place your order online or by phone (Monday to Friday between 8:30 a.m. and 4:30 p.m. at 250-387-6409 or toll-free at 1-800-663-6105). You may place an order for a single hard copy or multiple copies. Please note that a shipping and handling charge, plus applicable taxes will be applied to your order 

         

        Nidus Personal Planning Resource Centre and Registry: Provides detailed information about end-of-life planning and an opportunity to register Representation Agreements (email: info@nidus.ca) 

         

        Public Guardian and Trustee of BC: Offers advice on personal planning (Vancouver phone: 604-660-2421, Victoria phone: 250-387-6121, BC-wide toll-free: 1-800-663-7867) 

         

        University of British Columbia (UBC) Faculty of Medicine Body Donation Program: If you would like to donate your body to Science/Medicine. The Program has been in service since 1950, with many individuals contributing their bodies to anatomical study and medical research (phone: 604-822-2578) 

        Representation Agreement Access Pro Bono:  Service that helps British Columbians find a suitable lawyer to resolve their legal problem (for family, tenancy, employment, personal injury, wills, estate, or trust law issues). To be connected to an expert lawyer who will provide up to a half-hour of free legal consultation, use the online booking platform or call 604-687-3221 or 1-800-663-1919 (toll-free) 

         

        Alzheimer Society of BC: Provides information and support to alleviate the personal and social consequences of Alzheimer’s disease and other dementias (phone: 604-681-6530, toll-free: 1-800-667-3742) 

         

        BC Transplant: Organ Donation: Register your decision for organ donation in the BC Organ Donor Registry (phone: 604-877-2240, toll-free: 1-800-663-6189, email: info@bct.phsa.ca​​)  

         

        Clicklaw: Resource hub for legal information, education, and support related to personal planning for British Columbians 

         

        Law Students’ Legal Advice Program Clinics: Law students from the University of British Columbia offer free legal help with representation agreements (phone: 604-822-5791)  

         

        Legal Aid BC:  Non-profit organization that provides legal information, advice, and representation services by serving all British Columbians and particularly those with low incomes 

        • Legal Aid Applications: BC Lower Mainland phone: 604-408-2172, BC-wide toll-free: 1-866-577-2525, available Monday, Tuesday, Thursday, and Friday from 9:00 a.m. to 4:00 p.m., and Wednesday from 9:00 a.m. to 2:30 p.m.  

         

        My Voice: Expressing My Wishes for Future Health Care Treatment: The BC government’s advance care planning guide 

        • English Version 
        • Punjabi Version 
        • Simplified Chinese Version 
        • Hard copies (English Only) can be ordered via Crown Publications: Place your order online or by phone (Monday to Friday between 8:30 a.m. and 4:30 p.m. at 250-387-6409 or toll-free at 1-800-663-6105). You may place an order for a single hard copy or multiple copies. Please note that a shipping and handling charge, plus applicable taxes will be applied to your order 

         

        Nidus Personal Planning Resource Centre and Registry: Provides detailed information about representation agreements (email: info@nidus.ca) 

         

        No Cardiopulmonary Resuscitation (CPR) Form: Provides you and your physician or nurse practitioner with a legal option to order that no CPR be provided by health care providers and first responders  

         

        Public Guardian and Trustee of BC: Offers advice on personal planning (Vancouver phone: 604-660-2421, Victoria phone: 250-387-6121, BC-wide toll-free: 1-800-663-7867) 

         

        Seniors First BC: Representative Agreement: Comprehensive guide to representation agreements by the legal staff of the Elder Law Clinic 

         

        Society of Notaries Public of BC:  Provides a directory of notaries public in BC (phone: 604-681-4516) 

         

        The BC Attorney General and Minister Responsible for Housing: Provides additional legal information useful for your advance care planning. To learn more, click on the link below: 

        Safety in the Home BC Injury Research and Prevention Unit: Falls in Older Adults: Accurate and up-to-date information on falls and fall prevention  

         

        Canadian National Institute for the Blind (CNIB): Non-profit that delivers programs and advocacy that empower people impacted by blindness (toll-free: 1-800-563-2642) 

        • “Live” Programs: Free virtual programs that provide support and services to enhance daily living skills 
        • “Play” Programs: Social, recreational, and cultural activities that allow one to maintain an active and healthy lifestyle, and connect with others 
        • “Work” Programs: Provide skills and resources to attain career ambitions and thrive academically 
        • “Technology” Programs: Provide skills and training that focus on the accessible, available, and affordable technology 
        • “Learn” Programs:  Focus on education, skills training, and literacy to empower individuals by fostering social skills and independence 
        • Guide Dogs Program: Program to raise and train guide dogs exclusively for people with sight loss 

         

        Government of Canada: Home Safety Tips: Safety for household chemicals, window covering cords, hot water, lead-based paints and during the holidays 

         

        The Safe Living Guide: A Guide to Home Safety for Seniors: Provides checklists for future safety in and around the home (includes: Keeping Your Home Safe, Keeping Yourself Healthy and Active, Keeping Track of Your Medicine, Keeping Safe with Safety Aids, Keeping Safe Through Adapting Your Home, and You CAN prevent falls!) 

        Skin Conditions Bayshore Health: How Your Skin Changes with Age: What you need to know about common skin conditions affecting seniors 

         

        BC Cancer Agency: Skin Cancer: Provides information on the different types of skin cancer  

        • Melanoma: Information on the most aggressive of skin cancers 
        • Non-Melanoma Skin Cancer: Information on the most common cancer diagnosed in Canada (including Basal Cell Carcinoma and Squamous Cell Carcinoma) 
        • Skin Lymphoma: Information on this rare type of lymphoma that develops when cancerous lymphocytes affect the skin  

         

        Pressure Injuries/Bedsores: Information on causes, risks factors, diagnosis, treatment, and prevention  

         

        Shingles: Information on this painful rash caused by the varicella-zoster (chickenpox) virus. One’s risk of developing shingles is increased if they are over 50 years old or have a weakened immune system  

        • Shingles Vaccine: Information on this efficacious form of prevention for shingles (Reduce the risk of getting shingles by 50-90%). The vaccine is not provided for free in BC, with rare exceptions. It can be purchased at some pharmacies and travel clinics and some health insurance plans may cover the cost. If you are covered by First Nations Health Benefits,  please read this 
        Sleep Canadian Sleep Society: Provides Canadians with evidence-based tools and information to enable healthy sleep (email: info@css-scs.ca) 

        • Sleep Provider Map: Tool to help patients to find sleep medicine health services in Canada 
        • Types of Providers 
        • Sleep in Aging Brochure: Provides information on sleep changes during aging, challenges for the sleep/wake cycle, sleep disorders in older people, and recommendations to sleep soundly (cost: $30.00) 

         

        Centre de recherche de l’Institut Universitaire de gériatrie de Montréal: How to Get a Good Night’s Sleep without Medication: Guide that outlines realistic sleep goals, and how one can get the best night’s sleep  

         

        Sleep Foundation: Why Do We Need Sleep?: Provides information on the science behind sleep, how much sleep humans, and the importance of getting enough sleep 

         

        Sleepwell: Aims to help people with insomnia get their sleep back without medications and help people stop taking sleeping pills safely and effectively  

        Social Connectedness Search for your local community centre online to explore recreational and social programs offered in your area  

         

        2-1-1: A non-profit organization that specializes in providing free information and referral regarding community, government, and social services in BC (phone/text, available 24/7) 

         

        8-1-1: Free provincial health information and advice phone line operated by HealthLink BC, which is part of the Ministry of Health. By calling, you can speak to a health service navigator who can help you find health information and services or connect you directly with a registered nurse, a registered dietitian, a qualified exercise professional, or a pharmacist. Any one of these healthcare professionals will help you get the information you need to manage your health concerns, or those of your family (available 24/7) 

        • For those who are Deaf or hard of hearing: call 7-1-1 (TTY), or for Video Relay Service, visit Video Relay Servicesand have them call the helpline at 604-215-5101 

         

        BC Healthy Aging Core: Social Connectedness: Listing of groups, community programs, and resources related to social connectedness in old age  

         

        BC Transit: The province’s transportation network (outside Metro Vancouver) 

         

        Choose to Move Program: Free and flexible program that provides those 65 and older with motivation and support to become more active, helping you to integrate activity into your daily routine, meet new friends, and make a positive change regardless of ability (phone: 604-875-4111 ext. 21787, email: contact@choosetomove.info) 

         

        Frog Hollow Neighbourhood House: Seniors Programs and Services: A variety of special events and ongoing programs for seniors  

         

        Government of BC: Seniors and Social Connections: Information on how to stay socially connected, and provides a listing of Seniors’ organizations, activities, and events 

         

        HandyDART: TransLink’s door-to-door, shared-ride service for people who are unable to navigate conventional public transit without assistance 

        • HandyDART Rider’s Guide 
        • To book/inquire about a trip: Call the HandyDART Customer Call Centre – 604-575-6600 (local; select option ‘1’) or 1-844-475-6600 (toll-free), available Monday to Friday from 8:00 a.m. to 6:00 p.m. and on weekends and statutory holidays from 8:30 a.m. to 4:30 p.m. 

         

        TransLink: Metro Vancouver’s transportation network, providing public transit, major roads, and bridges 

         

        Volunteer Opportunities for Seniors:  

        • Volunteering for Seniors: Provides information on the benefits of volunteering, volunteering & retirement, and how to get started  
        • Volunteer Grandparents: Non-profit organization aiming to create and strengthen intergenerational relationships and enrich the lives of seniors, children, and families. For over 45 years, Volunteer Grandparents has been dedicated to being a leader and advocate of intergenerational bonds among youth and seniors and serves communities within the Metro Vancouver area of British Columbia 
        • Volunteering for Older Adults: Provides resources and information on how to start volunteering  
        • Seniors Serving Seniors: Offers volunteer opportunities with their Return to Health and Seniors in Stitches programs  
        • Seniors Come Share Society: Offer a wide variety of volunteer opportunities, from serving meals at weekly meal programs to friendly visits with isolated seniors   
        • BC Seniors’ Health and Wellness Institute: Volunteers present workshops free of charge in all areas of BC, and there is a particular need for bilingual/multilingual facilitators 
        • Volunteer Connector: Charity that works with regional partners across Canada to bolster volunteer engagement  
        Stroke and Transient Ischemic Attack (TIA)  8-1-1: Free provincial health information and advice phone line operated by HealthLink BC, which is part of the Ministry of Health. By calling, you can speak to a health service navigator who can help you find health information and services or connect you directly with a registered nurse, a registered dietitian, a qualified exercise professional, or a pharmacist. Any one of these healthcare professionals will help you get the information you need to manage your health concerns, or those of your family (available 24/7) 

        • For those who are Deaf or hard of hearing: call 7-1-1 (TTY), or for Video Relay Service, visit  Video Relay Services  and have them call the helpline at 604-215-5101 

         

        9-1-1: For Ambulance, Fire and Police (Emergency Services)  

         

        Heart and Stroke Foundation: National organization that researches and offers support and resources for individuals who have or have had heart disease and stroke   

         

        Stroke: Information on symptoms, causes, diagnosis, and treatment of stroke, as well as prevention of stroke recurrence  

         

        Transient Ischemic Attack (TIA): Information on symptoms, causes, diagnosis, and treatment of TIA, as well as prevention of TIA recurrence  

        Technology and Aging Centre for Technology Adoption for Aging in the North (CTAAN): Research centre that breaks the barriers to the adoption of technologies that can help older residents of northern and rural communities to age happily and healthily in place (phone: 250-960-5154, email: info@ctaan.ca) 

        • AgeTech: Information on technology that is designed with and for older adults, including assistive tech, cognitive care, health tech, lifestyle & communication, and smart home technology  
        • Sign up for the CTAAN newsletter  

         

        Connected Canadians: Organization that helps older adults in their network develop digital literacy skills via a customized, hands-on learning centred approach 

        • Programs: Pair seniors with volunteers who offer one-on-one or in-group workshops to address various technology challenges, including Customized 1:1 Training/Support Sessions, Connecting Through Art, Remote Social Gaming for Seniors, Support for Families of Hospital Patients, and more  
        • Bloom Finance Workshop: Interactive workshop hosted over Zoom discussing shopping and banking online 
        • Device Program: Distributes technological devices to seniors (please note: As of May 2022, Connected Canadians has distributed all their available devices, but if you are interested in receiving devices in future, they invite you to supply your information to join their waiting list) 
        • Knowledge Base: Informational resources regarding technology and aging

        Vision Health 8-1-1: Free provincial health information and advice phone line operated by HealthLink BC, which is part of the Ministry of Health. By calling, you can speak to a health service navigator who can help you find health information and services or connect you directly with a registered nurse, a registered dietitian, a qualified exercise professional, or a pharmacist. Any one of these healthcare professionals will help you get the information you need to manage your health concerns, or those of your family (available 24/7) 

        • For those who are Deaf or hard of hearing: call 7-1-1 (TTY), or for Video Relay Service, visit  Video Relay Services  and have them call the helpline at 604-215-5101 

         

        Canadian National Institute for the Blind (CNIB): Non-profit that delivers programs and advocacy that empower people impacted by blindness (toll-free: 1-800-563-2642) 

        • “Live” Programs: Free virtual programs that provide support and services to enhance daily living skills 
        • “Play” Programs: Social, recreational, and cultural activities that allow one to maintain an active and healthy lifestyle, and connect with others 
        • “Work” Programs: Provide skills and resources to attain career ambitions and thrive academically 
        • “Technology” Programs: Provide skills and training that focus on the accessible, available, and affordable technology 
        • “Learn” Programs:  Focus on education, skills training, and literacy to empower individuals by fostering social skills and independence 
        • Guide Dogs Program: Program to raise and train guide dogs exclusively for people with sight loss 

         

        Canadian Ophthalmological Society: National authority on eye and vision care in Canada 

        • Eye Health: Information on risk factors, diagnosis, and treatment options for each of the five most common serious eye conditions (Age-related macular degeneration, cataracts, glaucoma, diabetic retinopathy, eye injury)  
        • Your Vision Care Team: Explains the differences between vision health care practitioners   
        • Patient Pamphlets 

         

        Health Canada Seniors and Aging: Vision Care: Provides information on symptoms of age-related vision loss, health effects, minimizing risk, and more  

         

        First Nations Health Authority: Vision Care Benefit: Provides information on the comprehensive vision care plan offered to First Nation individuals in BC  

         

        Fraser Health: Eye Care for Seniors: Provides information on common vision problems among seniors, how to get one’s eyes checked, and vision loss prevention  

         

        Public Health Agency of Canada: Info-sheet for Seniors: Provides information on how to prevent vision loss and types of vision changes/loss related to aging  

        Wills and Estate Planning Access Pro Bono: Service that helps British Columbians find a suitable lawyer to resolve their legal problem (for family, tenancy, employment, personal injury, wills, estate, or trust law issues). To be connected to an expert lawyer who will provide up to a half-hour of free legal consultation, use the online booking platform or call 604-687-3221 or 1-800-663-1919 (toll-free) 

         

        After a Death: First Steps When Someone Dies: Comprehensive guide to navigating death and bereavement  

         

        BC Bereavement Helpline: A free helpline for grief. This non-profit confidential service connects you to a caring volunteer who can listen. They are familiar with support groups, organizations, and resources across the province (toll-free: 1-877-779-2223, available Monday to Friday from 9:00 am to 5:00 pm) 

         

        BC Transplant: Organ Donation: Register your decision for organ donation in the BC Organ Donor Registry (phone: 604-877-2240, toll-free: 1-800-663-6189, email: info@bct.phsa.ca​​)  

         

        BC Vital Statistics Agency: Wills Registry: Applicants can use the wills registry to register the location of a will by filing a wills notice or search for a wills notice as part of estate probate. The page provides information on how to file a wills notice, change your will or its location, search for a wills notice, request a search for a wills notice, and apply for a search for a wills notice 

         

        Clicklaw: Resource hub for legal information, education, and support related to personal planning for British Columbians 

         

        Dial-A-Law A resource hub for information on the law in BC (BC Lower Mainland phone: 604-687-4680, Canada-wide toll-free: 1-800- 565-5297) 

         

        Executors & Probate Court: Do-it-yourself guides published by Self Counsel Press. Available at many public libraries, bookstores, and legal stationery stores 

         

        Law Students’ Legal Advice Program Clinics: Law students from the University of British Columbia offer free legal help with some legal matters including wills (if the total value of an estate is under $25,000), powers of attorney, representation agreements and advanced directives (phone: 604-822-5791)  

         

        Legal Aid BC:  Non-profit organization that provides legal information, advice, and representation services by serving all British Columbians and particularly those with low incomes 

        • Legal Aid Applications: BC Lower Mainland phone: 604-408-2172, BC-wide toll-free: 1-866-577-2525, available Monday, Tuesday, Thursday, and Friday from 9:00 a.m. to 4:00 p.m., and Wednesday from 9:00 a.m. to 2:30 p.m.  

         

        Make A Will: Do-it-yourself guides published by Self Counsel Press. Available at many public libraries, bookstores, and legal stationery stores  

         

        People’s Law School: Non-profit society that provides free education, information, and workshops to help people effectively deal with the legal problems of daily life (phone: 604-331-5400) 

         

        Public Guardian and Trustee of BC: Offers advice on Advance Care Planning (Vancouver phone: 604-660-2421, Victoria phone: 250-387-6121, BC-wide toll-free: 1-800-663-7867) 

         

        Society of Notaries Public of BC:  Provides a directory of notaries public in BC (phone: 604-681-4516)