If you want to learn a bit more about our workshops, this list of resources is a good start. Just scroll through this alphabetical list of topics and browse through some of the most up-to-date resources for each topic. The resources may be all you need but if you are interested in more information and conversation about any of these topics, you can book a workshop for a group using the How to Request a Workshop Form under the WORKSHOPS menu on the home page.
Did you find an error or something confusing on this page – a link or phone number that did not work or show you what you expected? Please click here to Contact Us. It will help us keep this information current and accurate for everyone.
|SESSION / TOPIC||RESOURCES|
This is a non-profit organization that specializes in providing free information and referral regarding community, government and social services in BC.
Help line services include 211, the Alcohol and Drug Information and Referral Service (ADIRS), the Problem Gambling Help Line, VictimLink BC, and the Youth Against Violence Line.
8-1-1 HealthLink BC
COSCO – Council of Senior Citizens’ Organization
The Public Legal Guardian Website has many resources for you. A partial list of their materials:
|Advance Care Planning||Advance Care Planning – Making Future Health Care Decisions For information on advance care planning information and resources in British Columbia, including videos (Punjabi and Simplified Chinese subtitles available), brochures, tips on completing your advance care plan, or answers to frequently asked questions, click on the links below.
The Attorney-General and Ministry of Housing provides additional legal information useful for your advance care planning. To learn more, click on the link below.
Your Local Health Authority – For advance care planning information and resources from your local health authority, click on the links below.
The Ministry of Health encourages all capable adults in B.C. to do advance care planning and take the further step of documenting their wishes and instructions for future health care using the tools available in the advance care planning guide. Click on the links for more information.
Advance Care Planning
For medical orders for scope of treatment (MOST) information and resources from your health authority, click on the links.
For a Medical Order for Scope of Treatment Brochure click here (PDF).
|Advance Directive||Advance Care Planning BC
https://www2.gov.bc.ca/gov/content/family-social-supports/seniors/health-safety/advance-care-planningAdvance Care Planning Canada
http://www.advancecareplanning.caAlzheimer Society of BC provides information and support to alleviate the personal and social consequences of Alzheimer’s disease and other dementias. www.alzheimerbc.orgDoctors of BC https://www.doctorsofbc.ca/news/advance-directives
Dying with Dignity Canada https://www.dyingwithdignity.ca includes information about navigating a request for assisted dying as well as various other documents including an Advance Care Planning Kit
Health Care Consent laws are changing https://www.doctorsofbc.ca/sites/default/files/advance- directive-primer_booklet_webupdatedfeb72013.pdf
Law Students’ Legal Advice Program Clinics: Law students from the University of British Columbia offer free legal help with some legal matters. 604-822-5791 www.lslap.bc.ca
Lawyer Referral Service offers referrals to lawyers who can provide up to a half-hour consultation for $25. Lower Mainland: 604-687-3221, Toll-free: 1-800-663-1919, email@example.com
Medical Order for Scope of Treatment Brochure click here
Ministry of Attorney General provides information about planning for incapacity. www.ag.gov.bc.ca/incapacity-planning
My Voice: Download in whole or in part at www.gov.bc.ca/advancecare
Nidus Personal Planning Resource Centre and Registry provides detailed information about end of life planning.
Public Guardian and Trustee offers advice on Advance Care Planning 604-660- 4444, www.trustee.bc.ca
|Advocacy for Caregivers||Assisted Living Registrar – Protects health and safety for those in assisted living situations.
Email: firstname.lastname@example.orgOffice of the Ombudsperson – Investigates unfair treatment by provincial government.
Phone: 1-800-567-3247Office of the Seniors’ Advocate
Web: www.seniorsadvocatebc.caPatient Care Quality Offices – Contact your regional office with a complaint about quality of care.
Web: www.patientcarequalityreviewboard.caSeniors Abuse & Information Line (SAIL)
Phone: 1-866-437-1940 or 604-437-1940Seniors First BC (formerly BC Centre for Elder Advocacy and Support) Information and Education.
Phone: 604-688-1927 (Vancouver)
|Age-Friendly Communities||Age-friendly BC for links and resources: https://www2.gov.bc.ca/gov/content/family-social-supports/seniors/about-seniorsbc/seniors-related-initiatives/age-friendly-bc/links-to-resources
BC Healthy Communities http://bchealthycommunities.ca
Becoming an Age-friendly Community: Local Government Guide for how-to tips: https://healthyagingcore.ca/sites/default/files/2018-09/becoming_an_agefriendly_community_local_government_guide.pdf
|Age Well, Live Well with Safe Medication Use||A Practical Guide to Stopping Medicines in Older People https://bpac.org.nz/BPJ/2010/April/stopguide. aspx
RxISK http://rxisk.org/ This drug safety website provides resources and access to data on prescription drugs you can’t get anywhere else. It includes questions to ask before you take a medication, a side effects checker, a drug interaction checker, and a self-quiz.
Sleepwell http://sleepwellns.ca/ Sleepwell is a Canadian website that contains information to help people manage insomnia without relying on sleeping pills.
Therapeutics Letter (Reducing Polypharmacy: A Logical Approach) https://www.ti.ubc.ca/2014/09/02/reducing- polypharmacy-a-logical-approach/ This letter discusses the issues around elders who are on a multitude of drugs and suggests that medication regimes should be challenged routinely.
|Care for the Caregiver||Alzheimer Society of BC www.alzheimerbc.org/We-Can-Help/Dementia-Education.aspx
B.C. Cancer Agency www.bccancer.bc.ca/HPI/RecommendedLinks/coping/caregivers.html
Caregivers Association of B.C. http://www.thefamilycaregiver.com/bc/resources/
Dementia Helpline: Lower Mainland 604-681-8651, Province wide 1-800- 936-6033
Family Caregivers Network Society www.fcns-caregiving.org/resources/ (250)384-0408
Family Caregiver Support Line 1- 877-520-3267
Nidus Personal Planning Resource Centre and Registry www.nidus.ca/
Public Guardian and Trustee www.trustee.bc.ca
Vancouver Coastal Health Authority: Toll Free 1-866-884-0888 Local (604) 736-2033 http://www.health.gov.bc.ca/socsec/
|Chronic Diseases||Arthritis Society www.arthritis.ca/bc
BC Lung Association www.lung.ca
Canadian Cancer Society www.cancer.ca
Canadian Diabetes Association www.diabetes.ca
Heart and Stroke Foundation www.heartandstroke.ca
Hypertension Canada www.hypertension.ca/public
Osteoporosis Canada www.osteoporosis.ca
Parkinson Society BC www.parkinson.bc.ca
Chronic Obstructive Pulmonary Disease
|BC Lung Association www.lung.ca
Phone: 604.731.LUNG (5864)
Toll-Free: 1.800.665.LUNG (5864)COPD Clinic – St. Paul’s Hospital
Pulmonary rehabilitation, assessment, exercise, education, maintenance/follow-up, smoking cessation, lung function tests.
Phone: 604-806-8818Lung Health Information Line
Phone: 1-866-717-2673Quit Now Care – Help to quit smoking
Phone: 811 in BC and speak to a “Quit Now Care Coach”
|Dealing with Conflict||Insight Approach
http://insightapproach.ca/resources.phpRinger, Judy: Being Heard: Six Strategies for getting your point across.
|Dealing with Stress||Anxiety BC www.anxietybc.com
BC Partners for Mental Health and Addiction Information www.heretohelp.bc.ca
Canadian Institute of Stress www.stresscanada.org
Canadian Mental Health Association www.cmha.bc.ca
|Diabetes||BC Diabetes https://www.bcdiabetes.ca
Canadian Diabetes Association www.diabetes.ca 1-800-BANTING 1-800-226-8464 Email: email@example.com
|Emergency Preparedness||BC Provincial Emergency Program: 1-800-663-3456 http://www2.gov.bc.ca/gov/content/safety/emergency-preparedness-response-recovery
Canadian Red Cross: www.redcross.ca
Forest Fire Report: 1-800-663-5555 or *5555 on your cell phone
Gas Leaks and Odours (Fortis BC): 1-800-663-9911
Hazardous Materials and Oil Spills 1-800-633-3456.
If the spill is in international waters, please contact 1-800-OILS-911.
Power Outages and Emergencies: 1 800 BCHYDRO (1 800 224 9376) or *HYDRO or (*49376) on your mobile.
|Falls Prevention||BC Balance and Dizziness Disorders Society: 604-878-8383 & 1-866-780-2233 www.balanceanddizziness.org
BC Injury Research and Prevention Unit: www.injuryresearch.bc.ca
Health and Seniors’ Information Line: 1-800-465-4911
|Financial Literacy||Government of Canada https://www.canada.ca/en/services/finance.html|
|Frauds & Scams||BC Centre for Elder Advocacy and Support: 604-437-1940 or 1-866-437-1940
Better Business Bureau of BC: 604-682-2711 www.mainlandbc.bbb.org
Canadian Antifraud Centre: 1-888-495-8501 www.antifraudcentre.ca
Canada Revenue Agency: 1-800-267- 2384 www.cra-arc.ca/charities
Credit Counselling Society of BC: 1- 888-527-8999 https://nomoredebts.org
Get Your Credit Report
Dial-A-Law: 604-687-4680 or 1-800- 565-5297 www.dialalaw.org
Lawyer Referral Service: 604-687- 3221 or 1-800-663-1919
Legal Services Society: 604-408-2172 or 1-866-577-2525
Phone Busters: 1-888-495-8501 www.phonebusters.com
RCMP Victim Services: Call your local detachment or 1-800-563-0808
|Healthy Eating for Seniors||Canada’s Food Guide: www.food-guide.canada.ca This guide is now available in many languages.
Healthy Eating for Seniors Handbook:1-800-465-4911 for bulk copies. It may also be available at your local heath authority, hospital or seniors’ centre.
|Hearing Health in Older Adults||Canadian Hard of Hearing Association: www.chha.ca
College of Speech and Hearing Health Professionals of BC:
Speech-Language & Audiology Canada (SAC): www.sac-oac.ca
|Housing and the Care Continuum||Assisted Living Registrar www.gov.bc.ca/assistedlivingresidences
Contact your local Health Authority for details with regard to Assisted Living and/or Residential Care
BC Housing www.bchousing.org
Caring for Yourself While you Care for Others https://www.comfortkeepers.com/family-caregiver-study/
SAFER 604-433-2218 or 1-800-257-7756 www.bchousing.org/safer
Senior Services Society – a directory of province-wide housing options for seniors 604-520-6621 http://www.seniorsservicessociety.ca/
Thinking about Aging in Place https://www.canada.ca/content/dam/esdc-edsc/documents/corporate/seniors/forum/place.pdf
|Hypertension||Hypertension Canada www.hypertension.ca|
|Identifying Addiction||BC Alcohol and Drug Information and Referral Service provides 24/7 service and includes free multilingual assistance
Toll Free: 1-800-663-1441 Greater Vancouver: 604-660-9382BC Centre on Substance Abuse has resources and information for the addicted person, for their family and for caregivers.
Web: www.bccsu.caBC Partners for Mental Health and Substance Use:
Canadian Gambling Addiction Helpline www.carbc.ca
The Problem Gambling Help Line Toll Free: 1-888-795-6111 (available 24/7) www.bcresponsiblegambling.ca
|Keeping Seniors Safe||To Report Elder Abuse or Neglect Cases: All numbers are Toll Free
To Report Financial Abuse Cases
Seniors Abuse & Information Line (SAIL) 604-437-1940 1-866-437-1940 A safe place to discuss mistreatment and receive information
Seniors’ Distress Line [24-hour service] 1-800-784-2433 www.crisiscentre.bc.ca Confidential, multilingual phone service that offers immediate emotional support
Victim LINK 24-hour service 1-800-563-0808 www.victimlinkbc.ca Confidential, multilingual phone service that offers immediate crisis support
BC Ombudsperson 1-800-567-3247 www.bcombudsperson.ca Receives inquiries & complaints about public agencies
Lawyer Referral Service 604-687-3221 1-800-663-1919 www.cbabc.org/ For-the-Public/Lawyer- Referral-Service which provides contact information for lawyers by region and specialty. Some fees apply.
Office of Assisted Living Registrar 1-866-714-3378 www.health.gov.bc.ca/assisted Information & assistance about assisted living residences, health & safety
Office of the Seniors’ Advocate 1-877-952-3181
People’s Law School 604-331-5400 www.publiclegaled.bc.ca Offers public legal information & resources, publications and workshops
Society of Notaries Public of BC 1-800-663-0343 www.notaries.bc.ca Provides directory of notaries
|Knowing your Bladder||The Canadian Continence Foundation http://www.canadiancontinence.ca/
Canadian Nurse Continence Advisors http://www.cnca.ca/resources
|Life without Driving||Better at Home http://www.betterathome.ca/
Senior Drivers BC https://www2.gov.bc.ca/gov/content/transportation/driving-and-cycling/roadsafetybc/medical-fitness/seniors Information about driving, road safety, medical fitness and more
CAA Assess and Maintain your driving skills. https://www.caa.ca/driving-safely/senior-drivers/assess-maintain-your-driving-skills/#assess-your-driving-skills
|Medication Awareness||Aging and Drugs [Merck Manual] www.merckmanuals.com
Drug Use Among Seniors in Canada (2016) https://www.cihi.ca/sites/default/files/document/drug-use-among-seniors-2016-en-web.pdf
Medicine and You: A Guide for Older Adults www.fda.gov/drugs/resourcesforyou/
Medication Use in Canada by Seniors https://www.camh.ca/en/health-info/guides-and-publications/medication-use-in-older-adults
|Memory and Aging||Alzheimer’ Society of Canada 1-800-936-6033 https://alzheimer.ca
BC Alzheimer’s Resources https://www.alzheimers.net/resources/
Dementia – Seniors First BC http://seniorsfirstbc.ca/forprofessionals/dementia/
Help Guide – Memory Loss and Aging https://www.helpguide.org/articles/alzheimers-dementia-aging/age-related-memory-loss.htm
Memory and Aging https://www.apa.org/pi/aging/memory-and-aging.pdf
Community Care Services in B.C. provide information on care options and costs, who pays for care, eligibility requirements and how to arrange care https://www2.gov.bc.ca/gov/content/family-social-supports/seniors/home-community-care
Memory, Forgetfulness and Aging: What’s Normal and What’s Not 
|Mental Health||Alzheimer Society of B. C. 604-681-8651 or 1-800-936-6033 www.alzheimerbc.org
BC Mental Health and Addiction Service: 604-524-7000 www.bcmhas.ca
Canadian Mental Health Association 604-688-3234 www.cmha.ca
Canadian Coalition for Seniors’ Mental Health: 416-785-2500 www.ccsmh.ca
Crisis Line Association of BC 310-6789 http://www.crisislines.bc.ca/
Here to Help BC focuses on supporting efforts to support those suffering with mental health issues either in themselves or someone they care about. http://www.heretohelp.bc.ca
|Navigating the Emergency Department||8-1-1 or www.healthlink.ca for across the province information about symptom checks and to make connections with other resources
9-1-1 for Ambulance, Fire and Police
Patient Voices Network https://bcpsqc.ca/advance-the-patient-voice/
|Navigating the Health Care System||BC Services Card provides access to all health/medical care in BC. Subsidies are available. To see if you qualify go to: https://extranet.gov.bc.ca/forms/gov/health/msppa.html
Community Health Authorities
Toll free: 1-866-565-2649
Vancouver Island Health
For other regions
COVID Clinic: 1-844-645-7811 Also, province-wide non-medical information line: 888-COVID19 (888-268-4319)
Virtual Health: 1-800-314-0999
Chronic Disease Management Groups: Services are offered in English, Punjabi, and Chinese.
Chronic Disease Management at University of Victoria:
College of Physicians and Surgeons
Health Insurance BC
Walk-in Clinics: To find a Walk-in Clinic use this site: https://www.healthlinkbc.ca/services-and-resources/find-services
|Osteoarthritis||Arthritis Answers Line: 604-875-5051 or 1-800-321-1433
Arthritis Society www.arthritis.ca/bc
Arthritis Foundation (resources) www.arthritis.org
Osteoarthritis and Exercise: This short, interactive lesson teaches you more about OA
|Osteoporosis||Canadian Menopause Society www.sigmamenopause.com
Health and Bone: Osteoporosis Treatment and Prevention www.healthandbone.ca
Osteoporosis Canada www.osteoporosis.ca
|Palliative Care||Canadian Virtual Hospice www.virtualhospice.ca
Canadian Hospice Palliative Care Association www.chpca.net 1-800-668-2785
BC Hospice Palliative Care Association www.bchpca.org 1-877-410-6297
|Parkinson’s Disease||Parkinson Society BC – for information, resources, and support www.parkinson.bc.ca
Parkinson’s Society Canada www.parkinson.ca 1-800-565-3000
|Pedestrian Safety|| 9 – 1 – 1 For police, firemen, or ambulance in case of emergency
2 – 1 – 1 For information on community, social, or Government services in your area.
|Pensions and Tax Options||Canada Revenue Agency (CRA)
Employment and Social Development Canada
www.hrsdc.gc.caBritish Columbia (Revenue Division)
www.sbr.gov.bc.caHuman Resources and Skills Development Canada
www.servicecanada.gc.ca for formsTax Tips
Tips for Seniors on Tax
https://www.canada.ca/en/revenue-agency/news/newsroom/tax-tips/tax-tips-2021/seniors-tips-help-tax-season.htmlTax Information Phone Service (TIPS)
Automated Tax Information Phone Service (TIPS): 1-800-267-6999. Before you call, go to Authentication to know what information you should have on hand.
|Personal Planning Overview||Alzheimer’s Association has a wide selection of information on Personal Planning. For more information and forms visit the: Alzheimer’s Association Website Phone 1-800-936-6033
Body Donation https://cps.med.ubc.ca/bodyprogram/
– Their telephone number is 604-822-2578.
– Being a living organ donor, or donating your organs after you die, can help save lives and improve quality of life.
– Register with the BC Transplant Organ Registry
The Public Guardian and Trustee (PGT) provides a range of services to adults who may need help managing their affairs as well as to their families.
BC Centre for Palliative Care provides information and links for Advance Care Planning Resources. https://bc-cpc.ca/cpc/
Clicklaw offers one-stop access to legal information, education and help for British Columbians from trusted organizations.
My Voice http://www.health.gov.bc.ca/library/publications/year/2013/MyVoice-AdvanceCarePlanningGuide.pdf Download a copy of this booklet or ask your Health Authority for a print copy.
NIDUS Personal Planning Resource Centre and Registry provides information and the opportunity to register your Representation Agreements. nidus.ca Telephone: 604- 408-7414, Toll free: 1-877-267- 5552, Fax: 604-801-5506 Email: firstname.lastname@example.org
The Public Guardian and Trustee (PGT) provides a range of services to adults who may need help managing their affairs as well as to their families. For more information and forms visit: http://www.trustee.bc.ca/services/servi c es-to-adults/Pages/personal- planning.aspx
The following are some resources available from the Public Legal Guardian Website:
– It’s Your Choice – Personal
– Consent to Health Care
– How you can help
– Neglect and Self Neglect
– Protecting Adults From Abuse
Substitute Decision Makers Authorized by the PGT
– Fact Sheet – Fostering Independence and Decision Making
– Services to Adults Assessment and Investigation Services
– When the Public Guardian and Trustee is Committee
|Power of Attorney||Law Students’ Legal Advice Program: 604-822-5791 Law Students’ Legal Advice Program Clinics,
– Law students from the University of British Columbia offer free legal help with some legal matters.
Legal Services Society Call Centre answers legal questions and directs people to information or services that can help solve their legal problems. They do not give legal advice.
– Lower Mainland: 604-408-2172, Toll-free: 1-866-577-2525
Ministry of the Attorney General
– Ministry of Attorney General provides information about planning for incapacity, including an enduring power of attorney form.
– Nidus Personal Planning Resource Centre and Registry provides detailed information about planning for incapacity, including a enduring power of attorney form. It also provides the opportunity to register your Representation Agreements. Email them at: email@example.com
People’s Law School: has a number of free booklets on their website or call 604-331-5400
Public Guardian and Trustee: The office can investigate the misuse of a power of attorney where the adult has become mentally incapable and can become trustee of people’s finances if no one else is willing.
Self Counsel Press publishes do-it-yourself guides on legal topics for BC, including a Power of Attorney Kit. https://www.self-counsel.com
Societies of Notaries Public of BC
Society of Notaries Public of BC Offers a list of notaries in British Columbia.
|Representation Agreement||Access Pro Bono: Volunteer lawyers provide free legal advice to qualifying persons who cannot obtain legal aid or afford a lawyer. Lower Mainland: 604-878-7400, Toll-free: 1-877-762-6664
Alzheimer Society of BC provides information and support to families, individuals, and caregivers to alleviate the personal and social consequences of Alzheimer’s disease and other dementias. Alzheimer Society of BC
Clicklaw offers one-stop access to legal information, education and help for British Columbians from trusted organizations. www.clicklaw.bc.ca
Law Students’ Legal Advice Program Clinics Law Students’ Legal Advice Program Clinics Law students from the University of British Columbia offer free legal help with some legal matters. 604-822-5791
Ministry of Attorney General provides information about planning for incapacity. Ministry of Attorney General
Public Guardian and Trustee of BC: The office can investigate where the adult has become mentally incapable and can become trustee of people’s finances if no one else is willing.
– Call: 604-660-4444
Self-Counsel Press Self Counsel Press publishes do-it-yourself guides on legal topics for BC.
Society of Notaries Public of BC Society of Notaries Public of BC offers a list of notaries in British Columbia.
– Lower Mainland: 604-681-4516, Toll-free: 1-800-663-0343
|Safety in the Home||BC Injury Research and Prevention Unit
www.injuryresearch.bc.caBC Injury Research and Prevention Unit – Seniors’ Falls Prevention
www.injuryresearch.bc.ca/quick-facts/seniorsfalls-prevention/Canadian National Institute for the Blind (CNIB)
Government of Canada – Home Safety Tips
The Safe Living Guide – A Guide to Home Safety for Seniors
|Skin Conditions||BC Cancer Agency
|Sleep||Canadian Sleep Society Phone: 514-509-2113 www.css-scs.ca
How to get a good night’s sleep without medication [from Geriatric Health and Aging, University of Montreal Hospital]
National Sleep Foundation (US) Sleep Facts & Information www.sleepfoundation.org/primary-links/how-sleep-works
Sleep Disorder Brochures www.css-scs.ca/resources/brochures
Sleepwell www.mysleepwell.ca Information to help people manage insomnia without relying on sleeping pills.
|Social Connectedness||2-1-1 For information about community services
8-1-1 or www.healthlinkbc.ca for information on medical services.
Big Brothers Big Sisters Between Generations Program
www.bbbslangley.comHandi-Dart information 604-953-3680
Local Community Centres
Office of the Ombudsperson investigates unfair treatment by the provincial government
Office of the Seniors’ Advocate
|Stroke and TIA||Heart and Stroke Foundation
|Technology and Aging||Connected Canadians
Helping older adults in their network develop digital literacy skills.
|Vision Health|| Health Canada Seniors and Aging – Vision Care
Web: www.hc-sc.gc.caCanadian National Institute for the Blind (CNIB)
The Canadian Ophthalmological Society: Eye Conditions, Disorders and Treatments
|Wills and Estate Planning||Access Pro Bono: Volunteer lawyers provide free legal advice to qualifying persons who cannot obtain legal aid or afford a lawyer. Lower Mainland: 604-878-7400, Toll-free: 1-877-762-6664 http://accessprobono.ca
BC Vital Statistics Agency: 604-660-2937 or 1-800-876-1633
Dial-A-Law: 604-687-4680 or 1-800-565-5297
Lawyer Referral Services Lawyer Referral Service offers referrals to lawyers who can provide up to a half-hour consultation for $25. Lower Mainland: 604-687-3221, Toll-free: 1-800-663-1919.
People’s Law School
Self Counsel Press