This is a non-profit organization that specializes in providing free information and referral regarding community, government and social services in BC.
Help line services include 211, the Alcohol and Drug Information and Referral Service (ADIRS), the Problem Gambling Help Line, VictimLink BC, and the Youth Against Violence Line.
8-1-1 HealthLink BC
This is a free-of-charge provincial health information and advice phone line available in British Columbia. The 8-1-1 phone line is operated by HealthLink BC, which is part of the Ministry of Health. By calling 8-1-1, you can speak to a health service navigator, who can help you find health information and services; or connect you directly with a registered nurse, a registered dietitian, a qualified exercise professional, or a pharmacist. Any one of these healthcare professionals will help you get the information you need to manage your health concerns, or those of your family.
COSCO – Council of Senior Citizens’ Organization
COSCO is an umbrella organization of many groups advocating for health, housing, transportation, and income security issues for seniors in BC.
The Public Legal Guardian Website has many resources for you:
A partial list of their materials:
|Advance Care Planning
|Advance Care Planning – Making Future Health Care Decisions For information on advance care planning information and resources in British Columbia, including videos (Punjabi and Simplified Chinese subtitles available), brochures, tips on completing your advance care plan, or answers to frequently asked questions, click on the links below.
Advance Care Planning – Making Future Health Care Decisions
– My Voice: Expressing My Wishes for Future Health Care Treatment (PDF 4.05 MB)
– Punjabi Version (PDF 1.02 MB)
– Simplified Chinese Version (PDF 1.10 MB)
If you are interested in hard copies of My Voice: Expressing My Wishes for Future Health Care Treatment, please visit the Crown Publications website to place your order online or order by phone Monday to Friday between 8:30 a.m. and 4:30 p.m. at 250-387-6409 or toll-free at 1-800-663-6105. You may place an order for a single hard copy or multiple copies. Please note that a shipping and handling charge, plus applicable taxes will be applied to your order.
No Cardiopulmonary Resuscitation Form (No CPR Form) : In B.C., the No Cardiopulmonary Resuscitation Form provides you and your physician with a legal option to order that no CPR be provided by health care providers and first responders. Click on the link below for more information.
Expected/Planned Home Deaths: In British Columbia, individuals have the right to choose to die at home. For information about how to have an expected/planned death at home, click on the link below.
The Ministry of Health encourages all capable adults in B.C. to do advance care planning and take the further step of documenting their wishes and instructions for future health care using the tools available in the advance care planning guide. Click on the links below for more information.
Medical Orders for Scope of Treatment (MOST)
Medical Orders for Scope of Treatment (MOST) are medical orders. They are a way for your doctor to communicate your treatment wishes and decisions with other doctors and health-care providers who that may be involved in your care. Through advance care planning discussions, you and your doctor will explore your values and the range of treatments available.
For medical orders for scope of treatment (MOST) information and resources from your health authority, click on the links below.
· Fraser Health: Medical Orders for Scope of Treatment (MOST)
· Interior Health: Medical Orders for Scope Treatment (MOST)
· Island Health: Medical Orders for Scope of Treatment (MOST)
· Northern Health: Advance Care Planning
· Vancouver Coastal Health: Learning More About Cardiopulmonary Resuscitation (CPR)
|Advance Directive||Advance-care-planning https://www2.gov.bc.ca/gov/content/family- social- supports/seniors/health-safety/advance-care-planning
Advance-care-planning Canada http://www.advancecareplanning.ca
Alzheimer Society of BC provides information and support to alleviate the personal and social consequences of Alzheimer’s disease and other dementias. www.alzheimerbc.org
BC Government Advance Care Planning https://www2.gov.bc.ca/gov/content/family-social- supports/seniors/health-safety/advance-care-planning
Doctors of BC https://www.doctorsofbc.ca/news/advance-directives
Dying with Dignity Canada https://www.dyingwithdignity.ca includes information about navigating a request for assisted dying as well as various other documents including an Advance Care Planning Kit
Health Care Consent laws are changing https://www.doctorsofbc.ca/sites/default/files/advance- directive-primer_booklet_webupdatedfeb72013.pdf
Law Students’ Legal Advice Program Clinics: Law students from the University of British Columbia offer free legal help with some legal matters. 604-822-5791 www.lslap.bc.ca
Lawyer Referral Service offers referrals to lawyers who can provide up to a half-hour consultation for $25. Lower Mainland: 604-687-3221, Toll-free: 1-800-663-1919, firstname.lastname@example.org
Medical Order for Scope of Treatment Brochure click here
Ministry of Attorney General provides information about planning for incapacity. www.ag.gov.bc.ca/incapacity-planning
My Voice: Download in whole or in part at www.gov.bc.ca/advancecare
– Advance directive handout http://www.nidus.ca/PDFs/Nidus_FactSheet_Advance_Directive.pdf
Public Guardian and Trustee offers advice on Advance Care Planning 604-660- 4444, www.trustee.bc.ca
|Advocacy for Caregivers||Office of the Ombudsperson: Investigates unfair treatment by provincial government. 1-800-567-3247
Assisted Living Registrar: Protects health and safety for those in assisted living situations. 1-866-714-3378
Patient Care Quality Offices: Contact your regional office with a complaint about quality of care. www.patientcarequalityreviewboard.ca
Office of the Seniors’ Advocate: 1-877-952-3181 www.seniorsadvocatebc.ca
Seniors Abuse & Information Line (SAIL) 1-866-437-1940 or 604-437-1940
Seniors First BC (formerly BC Centre for Elder Advocacy and Support) Information and Education.
|Age-Friendly Communities||Becoming an Age-friendly Community: Local Government Guide for how-to tips: https://healthyagingcore.ca/sites/default/files/2018-09/becoming_an_agefriendly_community_local_government_guide.pdf
Age-friendly BC for links and resources: https://www2.gov.bc.ca/gov/content/family-social-supports/seniors/about-seniorsbc/seniors-related-initiatives/age-friendly-bc/links-to-resources
BC Healthy Communities http://bchealthycommunities.ca
|Age Well, Live Well with Safe Medication Use||A Practical Guide to Stopping Medicines in Older People https://bpac.org.nz/BPJ/2010/April/stopguide. aspx
RxISK http://rxisk.org/ This drug safety website provides resources and access to data on prescription drugs you can’t get anywhere else. It includes questions to ask before you take a medication, a side effects checker, a drug interaction checker, and a self-quiz.
Sleepwell http://sleepwellns.ca/ Sleepwell is a Canadian website that contains information to help people manage insomnia without relying on sleeping pills.
Therapeutics Letter (Reducing Polypharmacy: A Logical Approach) https://www.ti.ubc.ca/2014/09/02/reducing- polypharmacy-a-logical-approach/ This letter discusses the issues around elders who are on a multitude of drugs and suggests that medication regimes should be challenged routinely.
|Care for the Caregiver||Alzheimer Society of BC www.alzheimerbc.org/We-Can-Help/Dementia-Education.aspx
B.C. Cancer Agency www.bccancer.bc.ca/HPI/RecommendedLinks/coping/caregivers.html
Caregivers Association of B.C. http://www.thefamilycaregiver.com/bc/resources/
Dementia Helpline: Lower Mainland 604-681-8651, Province wide 1-800- 936-6033
Family Caregivers Network Society www.fcns-caregiving.org/resources/ (250)384-0408
Family Caregiver Support Line 1- 877-520-3267
Nidus Personal Planning Resource Centre and Registry www.nidus.ca/
Public Guardian and Trustee www.trustee.bc.ca
Vancouver Coastal Health Authority: Toll Free 1-866-884-0888 Local (604) 736-2033 http://www.health.gov.bc.ca/socsec/
|Chronic Diseases||Arthritis Society www.arthritis.ca/bc
BC Lung Association www.lung.ca
Canadian Cancer Society www.cancer.ca
Canadian Diabetes Association www.diabetes.ca
Heart and Stroke Foundation www.heartandstroke.ca
Hypertension Canada www.hypertension.ca/public
Osteoporosis Canada www.osteoporosis.ca
Parkinson Society BC www.parkinson.bc.ca
Chronic Obstructive Pulmonary Disease
|BC Lung Association www.lung.ca
– Telephone: 604.731.LUNG (5864)
– Toll-Free: 1.800.665.LUNG (5864)
COPD Clinic St. Paul’s hospital: Call: 604-806-8818
Pulmonary rehabilitation, assessment, exercise, education, maintenance/follow-up, smoking cessation, lung function tests.
Lung Health Information Line: 1-866-717-2673
Want to quit smoking? www.quitnow.ca or Call 811 in BC – speak to a “Quit Now Care Coach”
|Dealing with Conflict||Insight Approach http://insightapproach.ca/ resources.php
Ringer, Judy: Being Heard: Six Strategies for getting your point across.
|Dealing with Stress||Anxiety BC www.anxietybc.com
BC Partners for Mental Health and Addiction Information www.heretohelp.bc.ca
Canadian Institute of Stress www.stresscanada.org
Canadian Mental Health Association www.cmha.bc.ca
|Diabetes||BC Diabetes https://www.bcdiabetes.ca
Canadian Diabetes Association www.diabetes.ca 1-800-BANTING 1-800-226-8464 Email: email@example.com
|Emergency Preparedness||BC Provincial Emergency Program: 1-800-663-3456 http://www2.gov.bc.ca/gov/content/safety/emergency-preparedness-response-recovery
Canadian Red Cross: www.redcross.ca
Forest Fire Report: 1-800-663-5555 or *5555 on your cell phone
Gas Leaks and Odours (Fortis BC): 1-800-663-9911
Hazardous Materials and Oil Spills 1-800-633-3456.
If the spill is in international waters, please contact 1-800-OILS-911.
Power Outages and Emergencies: 1 800 BCHYDRO (1 800 224 9376) or *HYDRO or (*49376) on your mobile.
|Falls Prevention||BC Balance and Dizziness Disorders Society: 604-878-8383 & 1-866-780-2233 www.balanceanddizziness.org
BC Injury Research and Prevention Unit: www.injuryresearch.bc.ca
Health and Seniors’ Information Line: 1-800-465-4911
|Financial Literacy||Government of Canada https://www.canada.ca/en/services/finance.html
|Frauds & Scams||BC Centre for Elder Advocacy and Support: 604-437-1940 or 1-866-437-1940
Better Business Bureau of BC: 604-682-2711 www.mainlandbc.bbb.org
Canadian Antifraud Centre: 1-888-495-8501 www.antifraudcentre.ca
Canada Revenue Agency: 1-800-267- 2384 www.cra-arc.ca/charities
Credit Counselling Society of BC: 1- 888-527-8999 www.ccsbc.org/help.shtml
To get your credit report:
Equifax Canada Inc. 1-800-465-7166 www.equifax.ca
TransUnion Canada 1- 800-663-9980 www.transunion.ca
Dial-A-Law: 604-687-4680 or 1-800- 565-5297 www.dialalaw.org
Lawyer Referral Service: 604-687- 3221 or 1-800-663-1919
Legal Services Society: 604-408-2172 or 1-866-577-2525
Phone Busters: 1-888-495-8501 www.phonebusters.com
RCMP Victim Services: Call your local detachment or 1-800-563-0808
|Healthy Eating for Seniors||Canada’s Food Guide: www.food-guide.canada.ca This guide is now available in many languages.
Healthy Eating for Seniors Handbook:1-800-465-4911 for bulk copies. It may also be available at your local heath authority, hospital or seniors’ centre.
|Hearing Health in Older Adults||Canadian Hard of Hearing Association: www.chha.ca
– BC Chapter of CHHA: www.chha-bc.org
– Find a local clinic www.cshhpbc.org
College of Speech and Hearing Health Professionals of BC:
Speech-Language & Audiology Canada (SAC): www.sac-oac.ca
Western Institute for the Deaf and Hard of Hearing: 604-736-7391 Email: firstname.lastname@example.org
|Housing and the Care Continuum||Assisted Living Registrar www.gov.bc.ca/assistedlivingresidences
– Lower Mainland 604-714-3378
– Victoria 250-952-1369
– Toll Free 1-866-714-3378
Contact your local Health Authority for details with regard to Assisted Living and/or Residential Care
– Fraser Health: 604-587-4600 or 1-877-935-5669
– Vancouver Coastal Health: 604-736-2033 or 1-866-884-0888
– Vancouver Island Health: 250-862-4200
– Northern Health: 250-565-2649
BC Housing www.bchousing.org
Caring for Yourself While you Care for Others https://www.comfortkeepers.com/family-caregiver-study/
SAFER 604-433-2218 or 1-800-257-7756 www.bchousing.org/safer
Senior Services Society – a directory of province-wide housing options for seniors 604-520-6621 http://www.seniorsservicessociety.ca/
Thinking about Aging in Place https://www.canada.ca/content/dam/esdc-edsc/documents/corporate/seniors/forum/place.pdf
|Keeping Seniors Safe|
|Knowing your Bladder|
|Life without Driving|
|Memory and Aging|
|Navigating the Emergency Department|
|Navigating the Health Care System|
|Pensions and Tax Options|
|Personal Planning Overview||Alzheimer’s Association has a wide selection of information on Personal Planning. For more information and forms visit the: Alzheimer’s Association Website Phone 1-800-936-6033
Body Donation https://cps.med.ubc.ca/bodyprogram/
If you want to donate your body to science contact the Body Donation Program in the Faculty of Medicine at the University of British Columbia. It has been in service since 1950. This is the best way to record your decisions to be an organ donor and ensures that health care providers have access to your confidential donor information.
– Their telephone number is 604-822-2578.
– Being a living organ donor, or donating your organs after you die, can help save lives and improve quality of life.
– Register with the BC Transplant Organ Registry
Toll free: 1-800-663-6189
The Public Guardian and Trustee (PGT) provides a range of services to adults who may need help managing their affairs as well as to their families.
Clicklaw https://www.clicklaw.bc.ca/ offers one-stop access to legal information, education and help for British Columbians from trusted organizations.
My Voice http://www.health.gov.bc.ca/library/publications/year/2013/MyVoice-AdvanceCarePlanningGuide.pdf Download a copy of this booklet or ask your Health Authority for a print copy.
NIDUS Personal Planning Resource Centre and Registry provides information and the opportunity to register your Representation Agreements. nidus.ca Telephone: 604- 408-7414, Toll free: 1-877-267- 5552, Fax: 604-801-5506 Email: email@example.com
BC Centre for Palliative Care provides information and links for Advance Care Planning Resources. https://bc-cpc.ca/cpc/
The Public Guardian and Trustee (PGT) provides a range of services to adults who may need help managing their affairs as well as to their families. For more information and forms visit: http://www.trustee.bc.ca/services/servi c es-to-adults/Pages/personal- planning.aspx
The following are some resources available from the Public Legal Guardian Website:
– It’s Your Choice – Personal
– How You Can Help
– Protecting Adults From Abuse
– Neglect and Self Neglect
– Consent to Health Care
Substitute Decision Makers Authorized by the PGT
– When the Public Guardian and Trustee is Committee
– Services to Adults Assessment and Investigation Services
– Fact Sheet – Fostering Independence and Decision Making
|Power of Attorney||Law Students’ Legal Advice Program: 604-822-5791 Law Students’ Legal Advice Program Clinics,
– Law students from the University of British Columbia offer free legal help with some legal matters.
Legal Services Society Call Centre answers legal questions and directs people to information or services that can help solve their legal problems. They do not give legal advice.
– Lower Mainland: 604-408-2172, Toll-free: 1-866-577-2525
Ministry of the Attorney General
– Ministry of Attorney General provides information about planning for incapacity, including an enduring power of attorney form.
– Nidus Personal Planning Resource Centre and Registry provides detailed information about planning for incapacity, including a enduring power of attorney form. It also provides the opportunity to register your Representation Agreements. Email them at: firstname.lastname@example.org
People’s Law School: has a number of free booklets on their website or call 604-331-5400
– Preparing your Will
– Being an Executor
– Power of Attorney
– Work It Out pages offer in-depth, step-by-step guidance for dealing with a legal problem from start to finish.
Public Guardian and Trustee: The office can investigate the misuse of a power of attorney where the adult has become mentally incapable and can become trustee of people’s finances if no one else is willing.
– Call: 604-660-4444
Self Counsel Press publishes do-it-yourself guides on legal topics for BC, including a Power of Attorney Kit. https://www.self-counsel.com
Societies of Notaries Public of BC
Society of Notaries Public of BC Offers a list of notaries in British Columbia.
Lower Mainland: 604-681-4516, Toll-free: 1-800-663-0343
|Representation Agreement||Access Pro Bono: Volunteer lawyers provide free legal advice to qualifying persons who cannot obtain legal aid or afford a lawyer. Lower Mainland: 604-878-7400, Toll-free: 1-877-762-6664
Alzheimer Society of BC provides information and support to families, individuals, and caregivers to alleviate the personal and social consequences of Alzheimer’s disease and other dementias. Alzheimer Society of BC
Clicklaw offers one-stop access to legal information, education and help for British Columbians from trusted organizations. www.clicklaw.bc.ca
Law Students’ Legal Advice Program Clinics Law Students’ Legal Advice Program Clinics Law students from the University of British Columbia offer free legal help with some legal matters. 604-822-5791
Ministry of Attorney General provides information about planning for incapacity. Ministry of Attorney General
– Public Guardian and Trustee of BC: The office can investigate where the adult has become mentally incapable and can become trustee of people’s finances if no one else is willing.
– Call: 604-660-4444
– Nidus Personal Planning Resource Centre and Registry provides detailed information about planning for incapacity, including enduring power of attorney form.
– It also provides detailed information about representation agreements and the opportunity to register your Representation Agreements email@example.com
– Nidus Values and Beliefs Discussion Guide http://www.nidus.ca/PDFs/Nidus_Tool_Values_Discussion_Guide.pdf
Self-Counsel Press Self Counsel Press publishes do-it-yourself guides on legal topics for BC.
Society of Notaries Public of BC Society of Notaries Public of BC offers a list of notaries in British Columbia.
– Lower Mainland: 604-681-4516, Toll-free: 1-800-663-0343
|Safety in the Home|
|Stroke and TIA|
|Technology and Aging|
|Wills and Estate Planning||Access Pro Bono: Volunteer lawyers provide free legal advice to qualifying persons who cannot obtain legal aid or afford a lawyer. Lower Mainland: 604-878-7400, Toll-free: 1-877-762-6664 http://accessprobono.ca
BC Vital Statistics Agency:
– 604-660-2937; 1-800-876-1633
Dial-A-Law: 604-687-4680 or 1-800-565-5297
Lawyer Referral Services Lawyer Referral Service offers referrals to lawyers who can provide up to a half-hour consultation for $25. Lower Mainland: 604-687-3221, Toll-free: 1-800-663-1919.
People’s Law School has a number of free booklets on their website or call 604-331-https://www.peopleslawschool.ca/publications
– Preparing your Will
– Being an Executor
– Power of Attorney
– Work It Out pages offer in-depth, step-by-step guidance for dealing with a legal problem from start to finish.
– A Death in your Family – 16-page booklet from People’s Law School; revised in 2017
– Death Checklist: What To Do When Someone Dies [ 16 page booklet]
– Do-it-yourself Guides (probate guide, probate forms, Wills for BC) – available from libraries, bookstores and legal stationary stores.